Shift Lead: Store Operations & Team Coach

Marks and Spencer; Greater Manchester; On-site; GBP 23,000 - 28,000; Full time

Job summary

A British retail giant in Greater Manchester is seeking a Shift Lead to oversee store operations and ensure excellent customer service. The role involves leading the fill operation, coordinating resources, and supporting team performance. Ideal candidates will have strong digital capabilities, effective communication skills, and a dedication to delivering operational excellence. The position requires flexibility and the ability to work as part of a team in a fast-paced retail environment.

Qualifications

• Good level of digital capability to access and utilize relevant systems.
• Ability to build relationships and work effectively within a team.
• Knowledge of legal requirements associated with a customer assistant role.

Responsibilities

• Lead the fill operation and ensure the sales floor is ready to trade.
• Coordinate resources efficiently for quick payment experiences.
• Deliver excellent customer service and operational excellence.

Skills

Customer service excellence

Digital capability

Communication skills

Team collaboration

Flexibility and adaptability

Job description

A British retail giant in Greater Manchester is seeking a Shift Lead to oversee store operations and ensure excellent customer service. The role involves leading the fill operation, coordinating resources, and supporting team performance. Ideal candidates will have strong digital capabilities, effective communication skills, and a dedication to delivering operational excellence. The position requires flexibility and the ability to work as part of a team in a fast-paced retail environment.