Shift Lead - Food - Truro Lemon Quay

Marks and Spencer; Truro; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading UK retail company is seeking a Team Support Manager in Truro. The role involves leading the fill operation, coordinating resources, and ensuring a well-presented store environment. Candidates should have experience in retail and strong team leadership skills. This position requires someone who can drive productivity and create a great team atmosphere while delivering excellent customer service.

Qualifications

• Experience in a retail or customer service environment is beneficial.
• Ability to lead and motivate a team.
• Strong communication skills.

Responsibilities

• Coordinate resource for operational tasks during shifts.
• Lead the fill operation and coach colleagues.
• Ensure daily operational processes are implemented efficiently.

Job description

Summary

Team Support Manager

Work Pattern

Week 1

Sunday: 06:00-14:00

Monday: 06:00-14:00

Wednesday: 14:00-22:00

Thursday: 14:00-22:00

Friday: 14:00-22:00

Week 2

Monday: 14:00-22:00

Tuesday: 14:00-22:00

Wednesday: 14:00-22:00

Friday: 06:00-14:00

Saturday: 06:00-14:00

Purpose of the Shift Lead role

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Responsibilities

• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.