Shift Lead - Food - Speke New Mersey Simply Food

Marks and Spencer; Liverpool; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail company in Liverpool is seeking a Shift Lead to oversee the sales operations. You will coordinate and lead the fill operation, ensure excellent customer service, and maintain high standards in store presentation. The ideal candidate should have strong communication skills, attention to detail, and a commitment to customer care. This is an opportunity to join a dynamic team and make a significant impact on store operations.

Qualifications

• High levels of customer service expected.
• Strong communication skills to engage with customers.
• Willingness to receive and act on feedback.

Responsibilities

• Lead the fill operation and manage resources effectively.
• Ensure the store is clean, stocked, and presents well.
• Engage proactively with customers to meet their needs.

Skills

High levels of customer service

Attention to detail

Strong communication skills

Adaptability

Digital capability

Job description

All the details

Working Pattern

Sunday- 15:00-20:00
Monday- 16:30-21:30
Wednesday- 16:30-21:30
Thursday- 16:30-21:30
Friday- 16:30-21:30

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Purpose of the Shift Lead role

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

Key Accountabilities

Serve our customers efficiently, both on the shop floor and at service points

Keep the store clean and tidy, ensuring that our shelves are always stocked with product

Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities

Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

Build expert product knowledge to sell and recommend our products and services

We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

High levels of customer service

Committed to delivering excellent work with great attention to detail

Open to and acts upon feedback, asking for this regularly

Takes accountability for planning and managing own workload efficiently

Strong communication skills

Adaptable to changing situations

Builds positive relationships by being a good listener

Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.