Shift Lead - Food - Oxford

Marks and Spencer; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company in Oxford is seeking a candidate to lead fill operations, coordinate resources for efficient store opening, and maintain excellent customer service standards. The role requires experience in retail operations and the ability to coach colleagues. Responsibilities include coordination of daily operations and supporting team performance. This position aims to create an inclusive team atmosphere and uphold the company's customer service values.

Qualifications

• Experience in retail operations and team coordination.
• Ability to lead and coach colleagues effectively.
• Strong customer service orientation.

Responsibilities

• Lead the fill operation and coordinate resources.
• Ensure efficient daily operational processes.
• Maintain a clean and well-presented store.
• Role model great customer service.
• Model excellent customer service and organizational behavior.

Job description

All the details

Work Pattern

Week 1

• Sunday 0700-1500
• Monday 0500-1300
• Wednesday 0500-1300
• Thursday 0500-1300
• Friday 0500-1300

Week 2

• Monday 1400-2200
• Tuesday 1400-2200
• Wednesday 1400-2200
• Friday 1400-2200
• Saturday 1400-2200

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.