Shift Lead: Drive Daily Operations & Customer Experience

Kingfisher; Basildon; On-site; GBP 27,000 - 28,000; Full time

Job summary

A leading home improvement retailer in Basildon is seeking a Shift Lead to oversee daily store operations. You will ensure a safe and engaging environment for both customers and colleagues, deploying staff effectively to maximize customer satisfaction. The ideal candidate is passionate about service, safety-conscious, and thrives in a team environment. This full-time role offers a competitive salary and a range of employee benefits including a pension, holiday, and wellness programs.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Passionate about customers and committed to their needs.
• Safety conscious with a keen eye for detail.
• Enjoys teamwork and motivating colleagues.

Responsibilities

• Oversee store operations to ensure a great experience.
• Deploy colleagues effectively to assist customers.
• Be the first point of contact for all inquiries.
• Ensure safety standards are met at all times.

Skills

Quality Analysis

Facility

ISO

Inventory Levels

Root cause Analysis

Shift operations

General Maintenance

Daily Operations

Supervision

Analysis

PLC

Safety Standards

Quality Standards

Time management skills

Troubleshooting

Job description

A leading home improvement retailer in Basildon is seeking a Shift Lead to oversee daily store operations. You will ensure a safe and engaging environment for both customers and colleagues, deploying staff effectively to maximize customer satisfaction. The ideal candidate is passionate about service, safety-conscious, and thrives in a team environment. This full-time role offers a competitive salary and a range of employee benefits including a pension, holiday, and wellness programs.