Sheltered Housing Officer 5276134

Triumph Consultants Ltd; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading consultancy firm in the UK seeks a Sheltered Housing Officer to provide essential housing management services. The ideal candidate will have experience in sheltered housing, excellent customer service skills, and the ability to work effectively in challenging situations. This role offers a pay rate of £17.73 per hour with an anticipated duration of 2 - 3 months.

Qualifications

• Experience in sheltered housing is essential.
• Experience with computerised systems and packages.
• Administrative and record keeping experience is required.

Responsibilities

• Provide comprehensive enhanced housing management services.
• Monitor and report breaches of tenancy agreements.
• Maintain a high standard of cleanliness and order.

Skills

Excellent customer service

Clear communication

Decision making

Ability to work under pressure

Education

GCSE standard or equivalent

Job description

Overview

Job Title: Sheltered Housing Officer

Ref: K&C 5276134

Pay rate: £17.73 per hour PAYE

Role length: Anticipated 2 - 3 months

DBS requirement: Enhanced DBS is required

What the role involves

We are looking for a Sheltered Housing Officer to provide enhanced housing management services for Sheltered Housing residents where you will oversee the safety and security of the building and surrounds, to identify and report repairs to the common parts, and to assist residents with reporting repairs within their flats. You will be a main point of contact for residents and visitors, and you will develop and maintain constructive relationships with residents, carers, partner organisations, service providers and professionals, contractors and volunteers, and members of the public from the wider community.

Key responsibilities

• To deliver a comprehensive enhanced housing management service that helps residents maintain their tenancy, access housing services and ensures effective sign posting to other service providers
• To arrange viewings of accommodation, assist with the moving in process and assist with meeting the void turnaround targets as appropriate
• To enable new residents of sheltered housing to settle into the service
• To advise, assist and signpost residents to access appropriate services and support either within their sheltered housing scheme or the wider local community
• To monitor and report any breaches of tenancy agreements and support the housing management team in dealing with complaints and tenancy disputes
• To support scheme meetings and consultation events, ensuring residents are involved in decisions relating to their accommodation and services
• To distribute service information on a regular basis
• To provide a friendly welcoming point of contact for residents and visitors entering or leaving the scheme
• To be a key holder for the building, allowing access where appropriate and ensuring that communal facilities and the building are secure
• To maintain a high standard of cleanliness and order in the scheme, ensuring that communal and office areas are clean
• To be conversant with all health and safety requirements for the scheme and ensure that risk assessments, health and safety checks, communal and residents alarm testing, regular fire alarm testing, and annual inspections are carried out
• To ensure that scheme and resident keys are kept safe and secure at all times, and tested regularly
• To carry out regular building walkabouts and inspections, including the exterior, maintaining security, and identifying and reporting any repairs or maintenance required
• To organise building, communal and alarm system repairs for the scheme, as needed, and ensure access arrangements are in place
• To liaise with and oversee the work of any staff or contractors providing maintenance or other services to the scheme
• To maintain accurate records and ensure all confidential data and information is securely held and complies with data protection requirements

What the client is looking for

• Educated to GCSE standard or equivalent
• Previous experience in sheltered housing
• Demonstrable and relevant experience of providing excellent customer services in varied settings
• Experience of working with computerised systems and packages
• Administrative and record keeping experience
• Excellent, clear and concise written and verbal communication skills
• Ability to make measured decisions and implement them
• Ability to work well under pressure and cope in challenging situations

How to Apply

Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended.

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Job Ref: K&C 5276134

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates. We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed. Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.