Sheltered Housing Officer

Carrington West; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment firm is seeking a Sheltered Housing Officer in the City of London. The role involves providing housing and tenancy management support to vulnerable residents in sheltered housing. Candidates should have experience in housing management and excellent organizational and communication skills. This position requires on-site work five days a week.

Qualifications

• Previous experience in housing management or customer-facing role.
• Strong understanding of rent arrears prevention and housing legislation.
• Knowledge of safeguarding principles.

Responsibilities

• Deliver tenancy management service tailored for older residents.
• Coordinate rehousing process from inspections to sign-ups.
• Facilitate social activities to promote wellbeing.

Skills

Housing management

Understanding of tenancy management

Organisational skills

Communication skills

IT system proficiency

Empathy

Education

GCSE/NVQ Level 3 or equivalent

Job description

We’re recruiting a proactive and compassionate Sheltered Housing Officer. This is a fully on‑site role (5 days per week), providing hands‑on housing and tenancy management support to older and vulnerable residents living in sheltered housing schemes.

You’ll play a key part in maintaining safe, supportive, and well‑managed housing environments – ensuring residents can sustain their tenancies, access the right support, and enjoy the best possible quality of life.

The Role

• Deliver an enhanced tenancy and estate management service tailored to the needs of older and vulnerable residents.
• Work as part of a dedicated sheltered housing team to provide a proactive and person‑centred housing management service.
• Regularly inspect schemes to ensure communal areas are safe, clean, and well maintained, reporting and monitoring repairs as needed.
• Coordinate with the voids and property teams to manage the rehousing process – from inspections to viewings and new tenancy sign‑ups.
• Support residents to sustain their tenancies, access welfare benefits, and manage rent accounts – taking early action to prevent arrears.
• Identify and report any tenancy breaches, such as antisocial behaviour, illegal occupation, or subletting, escalating appropriately.
• Facilitate social activities and community events that promote wellbeing and reduce isolation within sheltered schemes.
• Work closely with support and care providers, local services, and voluntary organisations to meet residents’ individual needs.
• Respond effectively to emergencies and ensure compliance with health, safety, and safeguarding procedures at all times.
• Gather and maintain accurate data on tenancy, void, and housing performance, supporting service improvement and resident satisfaction.

Key Requirements

• Previous experience in housing management, supported housing, or a customer‑facing role involving older or vulnerable clients.
• Strong understanding of tenancy management, rent arrears prevention, and housing legislation.
• Knowledge of safeguarding principles and experience raising alerts or working with vulnerable residents.
• Excellent organisational and communication skills – able to manage multiple priorities and engage sensitively with residents.
• Confident using IT systems to record, update, and retrieve housing information accurately.
• Self‑motivated, empathetic, and adaptable, with a genuine commitment to improving residents’ quality of life.
• Ability to work on‑site across sheltered schemes five days a week, responding to resident needs and operational priorities.
• Educated to GCSE/NVQ Level 3 or equivalent; a housing qualification would be advantageous.

What You Need to Do Now

If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK‑wide, and would be pleased to speak with you confidentially about your employment status.

Even if you’re currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on 02393 876065.

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third‑party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.