Sevice Operations Manager

Owen Daniels Careers; Camberley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading provider of fire and security services in the United Kingdom is seeking an experienced Service Operations Manager to oversee operations. This role involves managing service engineers, ensuring customer satisfaction, and maintaining operational excellence. Candidates should have a track record in service operations management and strong leadership skills. This position offers the opportunity to shape departmental performance in a dynamic environment.

Qualifications

• Proven experience in service operations management.
• Strong leadership and team management skills.
• Excellent customer service and communication capabilities.

Responsibilities

• Oversee daily operations of the Fire & Security Service Department.
• Manage and support a team of service engineers.
• Ensure all planned maintenance visits are completed within contract deadlines.

Job description

Overview

A leading provider of high-quality fire and security system installation, maintenance, and support services is seeking an experienced Service Operations Manager to lead and develop its service and maintenance operations.

This role is pivotal in driving departmental performance, ensuring the highest levels of customer satisfaction, and maintaining operational excellence across a growing portfolio of commercial and residential clients.

The successful candidate will report directly to the Managing Director and work closely with the Contract Management Team to ensure seamless service delivery and continuous improvement.

Key Responsibilities

• Oversee daily operations of the Fire & Security Service Department, including scheduling, engineer coordination, and reactive callouts.
• Manage and support a team of service engineers, ensuring work is completed efficiently, on time, and to the required standards.
• Ensure all planned maintenance visits are completed within contract deadlines and SLAs.
• Coordinate with the Contract Management Team to align maintenance schedules with project delivery and remedial works.
• Optimise engineer diaries to balance reactive and preventative work, maximising weekly productivity.

Proactively identify opportunities to fill scheduling gaps...