ServiceNow Foundation Data Manager

FalconSmartIT; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global organization is seeking an experienced ServiceNow Foundation Data Manager to oversee Foundation Data processes and collaborate with internal teams. The candidate will be responsible for the management of configuration items and the development of data quality metrics. Ideal candidates will have a minimum of 5 years experience in Data Management, strong analytical skills, and ITIL knowledge. This hybrid position is based in Birmingham or London.

Qualifications

• Minimum of 5 years experience in Data Management within a global organization.
• Proven experience managing data structures in a multi-vendor environment.
• Strong understanding of data storage and workflow.

Responsibilities

• Lead the development and management of the Foundation Data Management process.
• Ensure all processes and procedures are documented and adhered to.
• Manage and maintain Foundation Data tables within ServiceNow.

Skills

Data Management

ServiceNow

Problem-solving

Data Structures

ITIL

Job description

Job Title

ServiceNow Foundation Data Manager

Job Location

Birmingham / London, UK

Job Type

Contract (6 months)

Hybrid

Job Brief

Agile Delivery Lead

Role Purpose

We are seeking an experienced and dynamic Foundation Data Manager to join our global organization. The Foundation Data Manager will be responsible for overseeing and managing the Foundation Data and processes across our complex technology landscape, within ServiceNow. This role requires a highly collaborative individual who can work effectively with multiple global internal teams, external partners, and suppliers to ensure the accurate and effective management of configuration items throughout their lifecycle. The Foundation Data Manager will play a key role in development of the Configuration Management Community of Practice and will report into the Global Configuration & Data Integration Team Lead.

As the Foundation Data Manager, you will be the custodian of the CSDM foundation data within ServiceNow. This includes companies, locations, users, cost centres, product models, departments and groups. You will work alongside the Configuration Manager in delivering a reliable and robust CMDB, to enable seamless collaboration with other IT Service Management teams and enhance operational efficiency. The Configuration & Data Integration Team owns the standards, the processes and procedures for management of the CMDB and the configuration items stored within. The team is also responsible for definition of any CMDB integrations with ServiceNow into the CMDB of other tooling, and management of that data. This includes definition of ETL processes, integration and reconciliation rulesets and ServiceNow workflows across WPP ET.

Key Responsibilities

• Lead the development, implementation, and ongoing management of the Foundation Data Management process in alignment with ITIL best practices.
• Ensure that all Foundation Data Management processes, policies, and procedures are clearly defined, documented, and adhered to across the organization.
• Manage and maintain the Foundation Data tables within ServiceNow, ensuring the data therein accurately reflects the current WPP environment.
• Act as the primary point of contact for Foundation Data Management, collaborating with internal IT teams, external partners, and suppliers to ensure alignment and integration with other IT Service Management (ITSM) processes.
• Foster strong relationships with stakeholders across the organisation to drive the adoption of Foundation Data Management processes.
• Coordinate with service owners, technology teams and other key stakeholders to ensure that CIs are accurately aligned to Foundation Data elements as required.
• Ensure the accuracy and completeness of the Foundation Data tables by regularly auditing and validating Foundation Data.
• Develop and implement data quality metrics and reporting tools to monitor the health of the Foundation Data and identify areas for improvement.
• Provide regular reports and dashboards to senior management on the status of Foundation Data Management activities and its impact on the accuracy of the CMDB.
• Evaluate and recommend tools and technologies that support the management of Foundation Data and align with existing processes.
• Drive the automation of Foundation Data Management tasks to improve efficiency and reduce manual effort.
• Ensure that Foundation Data Management tools are integrated with other ITSM tools and processes.
• Build, lead, and mentor a team of Foundation Data Analysts and specialists, ensuring they have the skills and knowledge necessary to perform their roles effectively.
• Provide ongoing training and development opportunities to team members to enhance their expertise in Foundation Data.
• Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the Configuration Management process.
• Stay up to date with industry trends and best practices in ServiceNow Foundation Data Management, Master Data Management and ITSM and incorporate them into the organisation's practices.

Skill Requirements

• Minimum of 5 years experience in Data Management or related discipline within a large global organisation
• Proven experience of managing data structures and tools in a multi-vendor environment
• Proven experience within ServiceNow, ideally including CSDM implementation experience
• Analytical mindset with strong problem-solving skills and attention to detail
• Strong understanding of data structures, sources, organisation, storage and workflow
• Highly motivated, flexible team player with the ability to deliver in a timely and professional manner
• Strong verbal and written communication skills with ability to share insights with stakeholders in the most appropriate format for the audience
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced, global environment
• Advocate for driving efficiencies, stabilization and continuous improvement
• ITIL / ITSM knowledge / experience / certifications an advantage.

Behaviours

You re open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You re optimistic: We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities. We approach all that we do with confidence: to try the new and to seek the unexpected.

You re extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we deliver extraordinary every day.