ServiceNow Developer

NTT DATA Business Solutions; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global IT services provider in London is seeking a ServiceNow Developer with minimum three years of experience. The role involves collaborating with business analysts and stakeholders to implement and customize ServiceNow solutions. Additional skills in JavaScript, HTML, and CSS are required. This position offers a home-based contract with competitive benefits, including generous holiday allowance and health insurance.

Benefits

Home-Based Contract

Generous Holiday Allowance

Free Fridays Initiative

Group Life Assurance

Pension Scheme

Income Protection

Private Medical Insurance

Cycle to Work Scheme

Electric Car Leasing Scheme

Qualifications

• Minimum of three years of ServiceNow development experience required.
• Experience in ServiceNow modules like Discovery, Service Mapping, and ITSM is preferred.

Responsibilities

• Collaborate with stakeholders to translate requirements into technical solutions.
• Design and implement ServiceNow applications and integrations.
• Perform thorough testing and debugging of configurations.

Skills

ServiceNow development experience

JavaScript

HTML

CSS

Jelly

Job description

About NTT DATA Business Solutions

NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider headquartered in Tokyo, operating in more than 50 countries. We combine global reach with local intimacy to provide premier professional ServiceNow and SAP services, from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.

As Global Elite Partner for ServiceNow, we bring an added dimension of expertise and excellence to our suite of services, ensuring comprehensive solutions for our clients' diverse needs.

As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi‑national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations.

Our global award‑winning SAP practice, differentiated by innovation, is the undisputed leader in SAP S / 4HANA, with about 500 SAP HANA clients and more than 300 SAP S / 4HANA clients.

Our clients trust our deep experience and proven approaches – all around the world.

Job Summary

• Work closely with the Business Analyst to understand and develop the technical solution as detailed in user stories.
• Adhere to company delivery processes and attend meetings where required.
• Act in a professional manner at all times and bring issues to senior management when necessary.
• Understand the large‑scale thinking and approach needed for success of the project.

Duties / Responsibilities

• Collaborate with stakeholders to gather requirements and translate them into technical solutions within the ServiceNow platform.
• Design, develop, and implement ServiceNow applications, modules, and integrations based on business needs.
• Customize ServiceNow workflows, forms, UI pages, and scripts using JavaScript, HTML, CSS, and Jelly.
• Configure and maintain ServiceNow CMDB, including discovery and integration with third‑party data sources.
• Develop and maintain ServiceNow reports, dashboards, and analytics to monitor system performance and usage.
• Perform ServiceNow platform upgrades, patches, and enhancements in accordance with best practices.
• Conduct thorough testing and debugging of ServiceNow configurations and customizations to ensure system stability and reliability.
• Provide technical support and troubleshooting assistance to end users and administrators as needed.
• Document technical designs, configurations, and processes for knowledge sharing and future reference.
• Stay current with ServiceNow best practices, new features, and industry trends to continuously improve system performance and user experience.
• Collaborate with cross‑functional teams, including developers, architects, administrators, and business analysts, to deliver integrated solutions.
• Participate in Agile / Scrum ceremonies, such as sprint planning, backlog grooming, and daily stand‑ups, to facilitate project coordination and delivery.
• Proactively identify opportunities for process improvement and automation within the ServiceNow platform to optimize business workflows and increase efficiency.

Required Skills / Abilities

To be considered you MUST have a minimum of three years ServiceNow development experience.

Experience in any of the following ServiceNow modules will be highly favorable:

• Discovery
• Service Mapping
• Event Management
• Cloud Management
• ITSM

Working pattern

• This is a client facing role requiring direct interaction with client representatives (sponsors, stakeholders, managers and executives and process owners) as well as internal delivery teams.
• Working hours will match client business hours in our Central London based office. There is consideration for some flexibility in working once relationships and project processes have been embedded.

Benefits

Joining our team comes with a range of enticing benefits designed to support your well‑being, career growth, and work‑life balance:

• Home‑Based Contract: Enjoy the flexibility of a home‑based contract with occasional travel to NTT Data Business Solutions offices and client sites, allowing you to manage your work environment effectively.
• Generous Holiday Allowance: Benefit from 28 days of paid holiday annually, providing ample time for relaxation and rejuvenation.
• Free Fridays Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge.
• Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones.
• Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits.
• Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances.
• Health and Well‑being: Prioritize your health with our comprehensive Private Medical Insurance plan, currently provided by Bupa. This coverage extends to you, with favorable rates available for family members at the L3 level and above.
• Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity.
• Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well‑being with sustainable transportation options.
• Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco‑friendly transportation.