ServiceNow Architect / Developer

IBM; City of Westminster; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology company in the UK is seeking an Application Architect to transform clients' businesses and solve complex problems using IBM platforms. The ideal candidate will have extensive ServiceNow development experience and a strong ability to articulate technical requirements into solution architecture. Responsibilities include defining project scope and collaborating with clients for digital transformation. Join a diverse team at a company committed to equal opportunity employment.

Qualifications

• Extensive ServiceNow development experience.
• Fluent written and spoken English.
• Experience deploying ServiceNow best practices.

Responsibilities

• Define and detail technical requirements into solution architecture.
• Understand client's business challenges and offer solutions.
• Collaborate with flexible working arrangements.

Skills

ServiceNow development

Technical leadership

User acceptance testing

Communication

Education

Bachelor's Degree

Job description

Overview

As an IBM Application Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.

Responsibilities

• Defining and detailing the scope of technical requirements into solution architecture and ability to drive an independent project from an architectural standpoint.
• Understands client's business challenges and offers solutions to address business needs.
• Recommend experience in designing workflows to implement business processes.
• Familiar with executing system and user acceptance testing, user adoption, managing change and training methods.
• Provides advisory to clients on their ServiceNow roadmap.
• Actively participate in understanding customer problems.
• Collaborate with flexible working arrangements where possible as part of IBM value proposition.
• Bachelor's Degree.

Required technical and professional expertise

• Extensive ServiceNow development experience.
• Experience in implementing ServiceNow processes and strong development experience in ServiceNow Platform features.
• Extensive experience deploying ServiceNow ITOM, ITSM, IRM or HRSD aligned with ServiceNow best practices.
• Perform technical leadership role to delivery team on ServiceNow expertise across the ServiceNow portfolio.
• Experience coordinating with other process and integration owners.
• Fluent written and spoken English.

Preferred technical and professional experience

• Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
• Manage technical governance and a delivery operating model and drive success in resolving complex issues.
• Large program experience leading end-to-end architecture and design.
• Experience helping customers deploy and see the value of the products they have purchased.

A career in IBM Consulting is rooted in long-term relationships and collaboration with clients across the globe. You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the world’s most innovative and valuable companies. Your ability to accelerate impact and enable meaningful change is supported by our partner ecosystem and IBM’s technology platforms.

IBM Consulting is IBM’s consulting and global professional services business, with market-leading capabilities in business and technology transformation. We offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people focus on accelerating our clients’ businesses through collaboration and the responsible use of technology to help people, partners and the planet.

IBM is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.