ServiceNow Architect

Alltech Consulting Services; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading consulting firm is seeking a skilled ServiceNow Architect to design and manage ServiceNow applications. You will guide development teams, ensure seamless integrations, and lead design workshops. The ideal candidate has expertise in ServiceNow platform development and a strong understanding of NLP and API integrations. This role requires excellent communication skills and a proactive approach to problem-solving.

Qualifications

• Extensive experience as a Solution Architect in ServiceNow.
• Ability to engage with executive-level clients.
• Experience with ServiceNow platform development, scripting, and APIs.

Responsibilities

• Design end-to-end solutions on the ServiceNow platform.
• Provide technical guidance and mentorship to development teams.
• Lead design workshops, development, testing, and deployment activities.

Skills

ServiceNow applications development

Technical guidance

Natural language processing (NLP)

API integrations

Documentation

Job description

Overview

Job Description: ServiceNow Architect. The candidate will be responsible as a Solution Architect for designing, deploying, and managing ServiceNow applications development and solution.

Responsibilities

• Design end-to-end solutions on the ServiceNow platform, maximizing out-of-the-box features
• Provide technical guidance and mentorship to development teams, ensuring industry best practices
• Provide guidance to ensure that all updates, enhancements, changes, and projects are completed with minimal bugs and defects
• Participate in and/or lead design workshops, development, testing, and deployment activities
• Engage as a primary technical point of contact with executive-level clients, supporting engagement and program managers
• Provide expert-level support and technical mentoring to the implementation team
• Collaborate with Product Management and the rest of the ServiceNow leadership team to drive implementation and enhancements
• Develop and manage integrations with external systems via APIs, REST, SOAP, and other methods
• Create/update detailed documentation of all products including but not limited to design documentation, technical operations, support doc
• Ensure all work adheres to standard work, policies, and best practices for development and platform maintenance
• Proficiency in configuring and designing Virtual Agent conversations using ServiceNow’s Virtual Agent Designer
• Solid understanding of natural language processing (NLP) principles and practical experience in creating conversational flows
• Integrate virtual agents with various ServiceNow modules and external systems ensuring seamless dataflow and process automations
• Experience in migration of Connect Chat to AWA
• Experience with ServiceNow platform development including scripting, integrations and APIs
• Experience in implementing ServiceNow NLU and Microsoft LUIS based dynamic language translation