Service Team Manager

B&Q; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Coventry is looking for a Service Team Manager to create and lead a high-performing team dedicated to exceptional customer experiences. You will be responsible for driving service excellence and ensuring compliance while inspiring your team. Ideal candidates should possess strong emotional intelligence, problem-solving skills, and a passion for customer satisfaction. Competitive salary and a comprehensive benefits package including an award-winning pension scheme, bonus options, and generous holidays are offered.

Benefits

Award-winning pension scheme

Company Bonus Scheme

6.6 weeks holiday

Employee Assistance Programme

Colleague wellbeing benefits

Qualifications

• Strong emotional intelligence and ability to influence others.
• Experience in leading teams to ensure safety and service excellence.

Responsibilities

• Lead the customer experience and service excellence in-store.
• Inspire the team with a focus on customer satisfaction.
• Oversee safety and compliance across the store.

Skills

Customer obsession

Emotional intelligence

Problem-solving

Feedback delivery

Job description

What's the job?

A great team needs a great leader and your role as a Service Team Manager is to create a truly inclusive high performing team to deliver an exceptional journey for every customer. It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth. In this role you will:

• You’ll lead a vital part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads
• Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
• Oversee safety, security & compliance routines across the store through your shift lead team.
• Lead the checkout team & front-end service experience, ensuring fast, friendly, and reliable service.

What we need:

Our Service Team Managers are key to running our business through their teams by delivering an exceptional customer journey. In this role, you should be leading in a way that demonstrates the following qualities:

• Obsessed about our customers and listening to them.
• Objective and can slow down and really look at things with a clear view > reviewing safety compliance.
• You have strong emotional intelligence and thrive in influencing others.
• You love to problem solve and can take others with you.
• Confident to agitate when needed and deliver feedback to all audiences.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent хабар our colleagues and allies and help Trading to continues to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:

• Award-winning pension scheme
• Company Bonus Scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programmegistandard
• Shopping.Bottoms
• Colleague wellbeing benefits and lots more

So we can support you during the application or interview process, please contact for any recruitment adjustments.

#LI-Onsite