Service Team Leader Italy (m/f/d)

Bruker; United Kingdom; Remote; GBP 52,000 - 70,000; Full time

Job summary

A leading scientific instruments company is seeking a Service Team Leader to supervise service operations across Italy. This role involves coordinating a service team, ensuring high-quality customer relationships, and addressing customer complaints. Candidates should possess a Master’s degree, experience in Mass Spectrometry, and strong communication skills in English and Italian. The position requires willingness to travel extensively within Italy and some international travel.

Qualifications

• Master’s degree or equivalent experience required.
• Experience in Mass Spectrometry and After-Sales Service needed.
• Ability to communicate effectively in English and Italian.

Responsibilities

• Coordinate daily service team activities and workload distribution.
• Ensure compliance with company rules and continuous improvement.
• Actively manage escalations and customer complaints.

Skills

Team management

Mass Spectrometry expertise

Effective communication

Problem diagnosis

Customer relationship building

Education

Master’s degree or equivalent experience

Tools

Data system hardware

Job description

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 11,000 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

We are currently looking for a Service Team Leader in Italy who will supervise a service team across Italy to ensure timely customer service support, guaranteeing safety and in compliance to local regulations following Bruker internal guidelines for our Mass Spectrometry portfolio.

Please provide us with the CV in English.

Please visit www.bruker.com.

Responsibilities

• Maintain high-quality customer relationships
• Coordinate daily service team activities, including workload distribution
• Plan installations and coordinate hotline operations
• Ensure transmission of factory information to the team
• Support strategic project deployment
• Provide support to Key Accounts and ensure service performance on-site
• Actively manage escalations and customer complaints
• Participating in commercial/strategic decisions during complex situations
• Ensure smooth onboarding of new team members and contribute setting up training plans
• Approve vacations and expense reports
• Support recruitment process, time tracking, training, and development of team members
• Ensure compliance with company rules and address deviations
• Drive service performance and continuous improvement
• Share downward information and escalate ideas/suggestions

Qualifications

• Master’s degree (or equivalent experience)
• Experience in Mass Spectrometry and After-Sales Service
• Team management experience
• Capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation
• Ability to diagnose causes of malfunction and to actively resolve customers’ service problems.
• Good computer literacy, including familiarity with data system hardware and industry standard operating systems.
• Ability to communicate effectively at all levels with good spoken and written English and Italian
• A current driving license, valid in Italy
• No visa restriction preventing travel in the USA or EU.
• Willingness to travel extensively
  • <50% domestic and <10% international
• Outgoing and good at building relationships through inspiring trust and confidence
• A professional image and a very high standard of personal presentation
• Self-motivation and a willingness to work with others toward a shared goal
• The ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
• Excel at continual learning in a rapidly advancing technological area.