Service Team Leader

Perfect Placement UK Ltd; Stourbridge; On-site; GBP 30,000 - 35,000; Full time

Job summary

A reputable automotive service centre in Kidderminster seeks a skilled Service Team Leader to lead their service department. The ideal candidate will have proven experience in the automotive sector, strong leadership skills, and a commitment to delivering exceptional customer service. Responsibilities include team management, process oversight, and customer interaction. This full-time position offers a competitive salary package.

Qualifications

• Proven experience as a Service Advisor or similar role within an automotive environment.
• Strong leadership skills with a focus on teamwork and customer satisfaction.
• Knowledge of automotive service processes and industry standards preferred.

Responsibilities

• Lead the service department team and maintain high standards.
• Act as a primary point of contact for customers.
• Monitor KPIs and drive continuous improvement.

Skills

Leadership and team management

Customer service

Communication skills

Problem-solving

Organizational skills

Education

GCSEs or equivalent

Job description

Overview

Service Team Leader - Main Dealer

- Location: Kidderminster, Worcestershire
- Salary: Basic £30,000 ; OTE £35,000
- Hours: Full-time

Are you a motivated and experienced leader ready to steer a dynamic service team to success? We are seeking a talented Service Team Leader to join a reputable automotive service centre in Kidderminster. In this pivotal role, you will lead, motivate, and organise the service department to deliver outstanding customer service and operational efficiency, ensuring that every customer receives top-quality care and attention.

Responsibilities

• Lead and organise the service department team, including Service Advisors, Senior Service Advisors, and Assistant Service Managers
• Ensure all service processes are completed accurately and efficiently, maintaining high standards of quality and customer satisfaction
• Act as a primary point of contact for customers, providing professional advice and resolving any issues promptly
• Collaborate with workshop team members to schedule repairs and service jobs effectively
• Monitor KPIs and drive continuous improvement initiatives to optimise department performance
• Uphold health and safety regulations and promote a safe working environment within the team
• Manage administrative tasks related to service bookings, invoicing, and vehicle tracking in line with company procedures

Requirements

• Proven experience as a Service Advisor, Senior Service Advisor, or Assistant Service Manager within an automotive environment
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent communication and interpersonal skills to build rapport with customers and colleagues
• Organised, proactive, and capable of prioritising competing demands
• Customer-focused attitude with a problem-solving approach
• Knowledge of automotive service processes and industry standards preferred
• Valid driving licence preferable
• Flexibility to work hours as required to meet service demands
• Commitment to delivering excellent customer service and maintaining safety standards

Nice to Have Skills

• Experience in a supervisory or managerial role in a busy dealership or service centre
• Familiarity with service management software systems
• Knowledge of health & safety regulations applicable to automotive service operations

Education and Experience

• Minimum of GCSEs or equivalent; relevant industry qualifications are advantageous
• At least 2 years’ experience in a similar role within the automotive sector

If you are interested in hearing more about this Service Team Leader job in the Kidderminster area, please contact Billy Peasgood at Perfect Placement Today.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.