Service Support Manager

Epsom and St Helier University Hospitals NHS Trust; Elmbridge; On-site; GBP 40,000 - 49,000; Full time

Job summary

A prominent NHS Trust in the United Kingdom is seeking a Service Support Manager to lead administrative teams at East Elmbridge PCN and Molesey Community Hospital. The ideal candidate will ensure efficient business support, drive service improvements, and manage staff performance and development. This crucial role promotes a culture of excellence within healthcare and requires strong leadership and organizational skills. The position offers a competitive salary and is vital for enhancing patient care through effective administrative services.

Qualifications

• Specialist knowledge of management and operational areas through training or experience.
• Experience in leadership and staff management.

Responsibilities

• Lead and develop administrative teams at East Elmbridge PCN.
• Ensure effective business and service administrative support.
• Manage staff performance, training, and development.
• Support implementation of new technologies.

Skills

Leadership

Effective teamwork

Microsoft Office skills

Organizational skills

Ability to communicate

Education

Degree/Diploma or relevant experience

Job description

Service Support Manager- Surrey Downs H&C

The closing date is 01 February 2026

We are looking for a Service Support Manager to lead and develop the administrative teams at East Elmbridge PCN and Molesey Community Hospital. You will ensure efficient, high-quality business support, drive service improvements, and manage staff performance, training and development.

This role provides a key link between administrative and clinical teams, supporting operational processes, systems and resource management while promoting a culture of excellence and continuous improvement. The ideal candidate is proactive, organised and collaborative, passionate about delivering effective administrative services that enhance patient care.

Main duties of the job

• Ensure efficient and effective business and service administrative support is in place
• Overall line management and performance of administrative service within East Elmbridge PCN
• Implement all administrative requirements, developments and day‑to‑day operations within business support
• Build knowledge and expertise in technical skills within business administration systems
• Carry out internal investigation of business support related breaches and incidents
• Support implementation of new technologies
• Identify cost and operational efficiencies
• Develop strong engagement and relationships across the service line with both administrative support and clinical staff
• Cultivate a learning and supportive environment where best practice is shared across the service line and adopted as standard operating practice
• Promote a culture of continuous improvement and share knowledge across the service line to improve efficiencies, increase patient care and drive down costs
• Be an integral part of the management team in providing support in complex tasks such as process redesign, mapping, changes in service and human resource issues and progress areas of work that need improving

About us

Surrey Downs Health and Care (SDHC) delivers care closer to people’s own communities through our Primary Care Networks and our innovative partnership of local NHS organisations.

Surrey Downs Health and Care has a track record of providing person‑centric care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:

• The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
• Epsom and St Helier’s University Hospitals NHS Trust

Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us.

It’s on those grounds that the Surrey Downs Health and Care was formed – we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.

In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.

Job responsibilities

Please refer to the attached job description and person specification for more details about the role.

Person Specification

Please refer to the attached job description and person specification for more details about the role.

Qualifications

• Degree/Diploma or relevant experience
• Specialist knowledge of a range of management and operational areas acquired through training or equivalent experience

Experience

• Experience in leadership/management role
• Experience of staff supervision, management of absence and performance management
• Able to deal with complaints and service level concerns to a high standard
• Expertly allocate, check and audit work, identifying training needs and devising and delivering training for admin staff as appropriate
• Understanding of personal health and safety responsibilities
• Knowledge and understanding of the working of the NHS and the wider healthcare system
• Knowledge of Health Roster and responsibility for publishing, approving and finalising
• Experience working in a constantly changing environment
• Suggest changes to and implement policies and procedures and propose changes to policies and procedures
• Experience working in a multi‑disciplinary team with multi‑disciplinary staff
• Extensive knowledge of admin/business policies, procedures and practices
• Knowledge of Information Governance, Data Protection, and Safeguarding

Skills

• Ability to communicate sensitive information with a range of staff, patients, internal and external organisations as required for role
• Effective teamwork skills, able to acknowledge own limitations and work with others collaboratively to provide solutions for best outcomes
• Advanced Microsoft Office skills (using Word, Excel, PowerPoint, Outlook) and data systems as required for role
• Excellent organisational skills with ability to organise self and others
• Being flexible and adaptable at work to meet competing priorities
• Ability to work with frequent interruptions and manage an unpredictable workload requiring long periods of concentration
• Produce reports for a range of stakeholders and collaborate with the clinical and management team that analyse current service provision and give recommendations
• Ability to develop and implement business cases as required for role

Other

• Ability to travel for meetings across a range of sites within SDHC Community service area
• For posts where post holders are required to drive as part of their role they hold a valid full driving licence which enables them to drive in the UK

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Epsom and St Helier University Hospitals NHS Trust

£40,617 to £48,778 a year
Per-Annum Pro rata inc Fringe HCAS