Service Support Manager

Churchill Services; Bolton; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading facilities management company is looking for a Service Support Manager to oversee cleaning operations across multiple sites. The ideal candidate will have strong leadership skills, a management qualification, and a commitment to maintaining high service standards. Benefits include flexible working options, a pension scheme, and extensive training opportunities.

Benefits

Workplace pension scheme

Paid volunteering days

Exclusive perks and discounts

Ongoing training and development

Wellbeing and inclusion programs

Qualifications

• Management experience within the cleaning industry.
• Ability to influence stakeholders at all levels.
• Previous experience with commercial clients is desirable.

Responsibilities

• Lead and support a team of cleaners for multiple sites.
• Ensure client satisfaction and service quality.
• Manage recruitment and training of local service teams.
• Ensure Health & Safety procedures are followed.
• Identify opportunities for improvement and cost savings.

Skills

Strong leadership and motivational abilities

Organizational skills

Knowledge of Health and Safety systems

Client relationship management

Education

Management Qualification

Job description

Overview

Covering North Manchester to Preston

£28,000 to £30,000 per annum plus company car

We are looking for a Service Support Manager to join our team and oversee the cleaning operations of a large multi-site contract.

Reporting to the Contract Manager, you will lead and support a diverse team of cleaners and mobile staff, ensuring that cleaning standards across 80+ sites are consistently met. These sites range from daily to monthly cleans, so adaptability and good organisational skills will be important.

We\'re looking for someone who can use their strong people skills to guide, motivate, and develop the team while maintaining excellent service standards.

Responsibilities

• Maintaining strong client relationships with high levels of satisfaction
• Providing and maintaining the quality of service delivery
• Managing, recruiting, and coaching local service teams
• Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager
• Hold regular contract and specification review meetings with customers
• Be responsible for ensuring Health & Safety procedures and legislation is adhered to
• Looking for opportunities for continuous improvement, cost savings and account growth

Requirements

• Strong leadership and motivational abilities, with the capacity to plan ahead, work under pressure, and influence stakeholders at all levels
• A working knowledge of Health and Safety systems within the cleaning industry, ensuring safety for all individuals involved
• Previous experience working with commercial clients would be highly desirable, along with a flexible approach to meeting diverse client needs
• A full driving license and willingness to travel to sites as required

Our Promise and Benefits

At Churchill, relationships are the glue which holds us together - you\'ll be someone who works collaboratively with your team and builds a strong bond with your clients. In exchange, we\'ll provide an inclusive and empowering culture where you\'ll receive the training and development opportunities that allow you to grow and progress your career.

We understand that you may have personal commitments, which is why we offer flexible working options that suit you. We also offer a range of company benefits that ensure that you are receiving the support that you need to do your best work.

• A workplace pension scheme
• Two paid volunteering days annually - from beach cleans to supporting your local community
• More than 250 perks - and hundreds of exclusive deals and discounts
• A wide range of training programs to help your career development
• Project Mosaic our Wellbeing, Diversity & Inclusion Committee who are leading the charge on all things WDI
• Recognition and reward program to thank our shining stars
• A Wellbeing hub to support a healthy mind and body

What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here\'s what you\'ll get:

• Employee Ownership- You are part of our success!
• 33 days holiday (including bank holidays)
• Life assurance cover
• Company sick pay
• Maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We\'re happy to help.

Please note: An Enhanced DBS is required for this role

Qualifications

• Management Qualification