Service Support Desk Receptionist

Babcock Mission Critical Services España SA.; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading defense and engineering company based in Medway is looking for a full-time Service Support Desk Receptionist. This role involves being the first point of contact for visitors, managing calls, and assisting with administrative tasks to ensure a welcoming environment. Candidates must possess strong interpersonal and communication skills, along with experience in a reception or service desk setting. Competitive salary and benefits are offered.

Benefits

Matched contribution pension scheme

Access to Digital GP

Employee share scheme

Holiday Trading

Paid volunteering day

Excellent development opportunities

Qualifications

• Experience in a reception, service desk, or security environment.
• Ability to use call logging systems.
• Proficiency in Microsoft Office applications.

Responsibilities

• Greeting and assisting visitors while performing security checks.
• Handling incoming calls and service requests within a busy environment.
• Managing Motor Transport and Accommodation bookings.
• Issuing personal security and car parking passes.
• Supporting the wider team with administrative tasks.

Skills

Interpersonal skills

Communication skills

Microsoft Office proficiency

Service desk experience

Job description

Overview

Service Support Desk Receptionist – OnSite

Location: Medway, GB, ME4 4UG

Location (alternative): Chatham, Kent

Compensation: Competitive Salary + Benefits

Role Type: Full time / Permanent

Role ID: SF68026

Be the welcoming face of a world-class defence and engineering organisation

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Support Desk Receptionist.

Role

As a Service Support Desk Receptionist, you’ll have a role that’s out of the ordinary. You’ll be at the heart of our operations at the Royal School of Military Engineering (RSME), providing a professional and friendly first point of contact for all visitors and staff. This is a dynamic role where you’ll contribute to the smooth running of our IT Service Desk and support services, helping ensure our site remains secure, efficient, and welcoming.

Day-to-day, you’ll be:

• Greeting and assisting visitors while performing essential security checks
• Handling incoming calls and service requests within a busy Service Desk environment
• Managing Motor Transport and Accommodation bookings
• Issuing personal security and car parking passes
• Supporting the wider Service Support Desk team with administrative tasks

This role is full time, 37.5 hours per week and is based on site.

Essential experience

• Working in a reception, service desk or security environment
• Using call logging systems
• Proficiency in Microsoft Office applications
• Strong interpersonal and communication skills

Qualifications

• We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.

Security Clearance

The successful candidate must be able to achieve and maintain Standard (BPSS) / Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. There is an annual Window to request this benefit.
• ‘Be Kind Day’ enables employees to take one working day’s paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

Babcock International

For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

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