Service Support Administrator - Customer & Systems

Veolia; Letchworth; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading environmental services company in the UK is seeking an experienced Administrator to oversee operations and manage customer communications. This role involves supporting the management of KPIs, handling customer complaints, and maintaining strong internal and external relationships. Successful candidates will have prior administrative experience, strong IT skills, and a minimum of GCSE qualifications in English and Mathematics. The position offers a competitive salary with comprehensive benefits including annual leave and employee support programs.

Benefits

25 days of annual leave

Access to a pension scheme

Discounts on groceries and retailers

Access to health resources

Virtual GP access

Paid volunteer leave

Ongoing training and development

Qualifications

• Prior experience working within an Administration role.
• Customer Service experience including communication and complaints management.

Responsibilities

• Oversee administrative operations ensuring timely and accurate completion of duties.
• Assist in managing KPIs and SLAs, including customer query resolution.
• Handle customer communications and complaint management.
• Manage reception duties, including visitor booking procedures.
• Build and maintain strong relationships with internal and external customers.
• Administer accurate customer management systems and records.
• Work closely with the Digital Transformation team to improve processes.

Skills

Good IT skills

Customer Service experience

Communication skills

Complaints management

Education

Minimum GCSE level English and Mathematics qualifications

Tools

Google Office Suite

Job description

A leading environmental services company in the UK is seeking an experienced Administrator to oversee operations and manage customer communications. This role involves supporting the management of KPIs, handling customer complaints, and maintaining strong internal and external relationships. Successful candidates will have prior administrative experience, strong IT skills, and a minimum of GCSE qualifications in English and Mathematics. The position offers a competitive salary with comprehensive benefits including annual leave and employee support programs.