Service Supervisor - Catering & Hospitality

Baxterstorey; Reading; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality services provider in Reading is seeking a dedicated individual for a role involving hospitality and market catering management. Responsibilities include maintaining a coffee service, coordinating logistics, and ensuring quality control. Candidates must have a UK driving licence and prior hospitality experience. This position offers a range of benefits including 28 days of holiday, training opportunities, and more, aiming to create a rewarding experience within a collaborative team environment.

Benefits

28 days holiday

Birthday additional holiday

Volunteering days

Free meals on shift

Pension and life insurance

Cycle to work scheme

Qualifications

• Must hold a British Passport and a UK driving licence.
• Previous experience in the hospitality industry is required.
• Effective verbal and written communication skills essential.

Responsibilities

• Maintain catering offers and onsite coffee machines.
• Coordinate delivery and setup of catering supplies.
• Foster positive relationships with clients and guests.

Skills

Organisational skills

Customer service

Attention to detail

Communication

Passion for food

Job description

Exciting new opportunity at a brand new facility based on Green Park, Reading offering a retail micromarket / hospitality and bean to cup coffee machines.

Responsibilities

• Filling and maintaining micro market catering offer & delivering hospitality.
• Filling and maintaining onsite coffee machines.
• Using company van to collect stock from nearby location and deliver to site (Manual Gearbox Van).
• Lone worker working alone; excellent organisational skills and ability to prioritise tasks are required.
• Quality Control – monitor food quality, presentation and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
• Logistics Management – coordinate delivery, set‑up and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
• Customer Service – foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests and special dietary requirements with professionalism and courtesy. Solicit feedback from clients to continuously improve catering services.

Requirements

• Due to the sensitive nature of the contract, candidate must hold a British Passport and a UK driving licence. Offer will be subject to a successful DBS security clearance.
• Previous experience within the hospitality industry.
• Have a contagious passion for food and customer service.
• Excellent organisational abilities; high attention to detail.
• Concise and effective verbal and written communication.
• Ability to adapt to challenges and opportunities with a solution‑oriented perspective.

Benefits

• 28 days holiday inclusive of bank holidays.
• Birthday additional holiday.
• 3 days volunteering days.
• 3 days grandparent leave.
• 24 weeks enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke development training.
• Pension and life insurance.
• Discounts available from Perkbox app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Company Overview

Additional Information For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people means that we always strive to supercharge our team’s careers. “Better” is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Equality, Diversity and Inclusion

Disability Confident – A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. For more details, please go to … Even if you don't meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.

Every interaction is an opportunity to create a lasting impression, and we're looking for individuals who strive to exceed expectations at every turn. Welcome to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. If you are someone who thrives on delivering extraordinary experiences, loves to create a harmonious and collaborative atmosphere, we would love to hear from you!