Service & Stores Coordinator

Ingersoll Rand; Crawley; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading industrial services provider in Crawley is seeking a Service & Stores Coordinator to manage scheduling for field service technicians and oversee parts resources. The candidate should be proficient in Microsoft Office with experience in inventory control. The role offers various benefits, including holiday schemes and pension contributions.

Benefits

25 days Holiday + 8 Bank Holidays

5% Employee and 7% Employer Pension Contribution

Westfield Health Cashback Plan

Employee Ownership Program - 10% of salary in equity shares, after 1 year

LinkedIn Learning - full free access

Qualifications

• Experience in a field service/coordination and inventory control role preferred.
• Counter Balance FLT Licence preferred.
• Must possess good written and numeric skills.

Responsibilities

• Coordinate service engineers to maximize utilization and billable hours.
• Manage parts ordering and delivery processes.
• Ensure service and contract administration activities are completed.

Skills

Proficient in Microsoft Office

Excellent communication skills

Customer relationship building

Flexibility and initiative

Good written and numeric skills

Education

GCSE standard qualification

Tools

Simpro

SAP

Job description

Overview

As Service & Stores Coordinator you will be responsible for field service technician and parts resource scheduling and deployment activity as well as the associated end-to-end administration requirements.

Focused primarily in and around the South East but sometimes travelling to other parts of the country, our longstanding customers vary from workshops and garages to industrial and food production sites, utilities, and many other industrial and business segments.

Responsibilities

• Coordinate the efficient work planning, despatch and coordination of service engineers with the goal of maximising utilisation and billable hours
• Own the parts ordering & delivery processes for planned and emergency service visits whilst minimising local inventory holdings
• Ensure service and contract administration activities are performed as required
• Liaise with external suppliers to ensure that the bought in parts and services are secured in a cost effective and timely manner
• Open service activities, actively monitor Work in Progress, and process through to final invoicing or appropriate closing stage in a timely manner
• Work closely with Services Manager to ensure that customer satisfaction is maintained and that any problematic issues are escalated and addressed in an effective and timely way
• Checking in deliveries
• Preparing parts for despatch to customers or allocating parts for engineers
• Managing and organising courier collections of orders
• Ensuring stock levels are accurate at all times

Qualifications

• Proficient in Microsoft Office applications required, Simpro knowledge advantageous
• Experience in a field service /coordination and inventory control role preferred
• Counter Balance FLT Licence preferred
• GCSE standard qualification, Excellent communication and customer relationship building skills are critical
• Flexibility, initiative, willingness to drive change in process and systems essential
• Must possess good written and numeric skills
• SAP preferred but not essential

Benefits

• 25 days Holiday + 8 Bank Holidays
• Holiday Purchase Scheme - additional 5 days annual leave
• 5% Employee and 7% Employer Pension Contribution
• Westfield Health Cashback Plan
• Death in Service Benefit of 4x salary
• Cycle Scheme (After probation period)
• Electric Car Scheme (After probation period)
• Employee Ownership Program - 10% of salary in equity shares, after 1 year of employment
• Costco Gold Company member, with access for employees to join
• Employee Assistance Program
• Enhanced Maternity and Paternity Policies
• LinkedIn Learning - full free access
• O2 Reach