Service Specialist

Clariant SE; Aberdeen City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global specialty chemicals company is seeking a skilled professional to execute service operations within the oil and gas sector. The ideal candidate will have a Bachelor's or Master's degree in Chemicals or Chemical/Petroleum Engineering, alongside 5-10 years of relevant experience. Responsibilities include troubleshooting, managing customer relationships, and ensuring adherence to compliance and safety protocols. The role offers comprehensive benefits including Private Medical Insurance and a Pension Plan.

Benefits

Employee Assistance Program

Private Medical Insurance

Long Service Awards

Pension Plan

Employee Referral Program

Buy Sell Holiday Policy

Qualifications

• 5-10 years of experience in the oil and gas field and/or laboratory.
• Preferably experience as a Chemical Technician or Oil and Gas Technician.

Responsibilities

• Execute service operations at an expert level, including trials.
• Document and report scope of work, conducting KPI reviews with customers.
• Troubleshoot service situations and handle objections professionally.

Skills

Communication skills

Problem-solving skills

Customer confidence

Education

Bachelor or Masters Degree in Chemicals or Chemical / Petroleum Engineering

Job description

Responsibilities

• Accountable for safely executing service operations at expert level including trials in line with given standards and defined scope
• Execute defined service tasks self-responsibly while adhering to given work instructions. Support to create and improve work instructions.
• Document and report defined scope of work, conduct (KPI, performance) reviews with customers. Create and communicate performance reports and recommendations to customers.
• Troubleshoot service situations and handle objections professionally
• Achieve customer satisfaction and ensure all business and service activities meet/exceed customer KPI's.
• Capture & share customer insights and opportunities for new projects to support organic growth
• Extend customer relationships at all technical and operational levels.
• Compliance & Safety: ensure adherence to given standards, promote a safety culture, ensure implementation of competency framework and on-time execution of required trainings.
• Onboard and train Technical Field Service team

Requirements

• Bachelor or Masters Degree in Chemicals or Chemical / Petroleum Engineering
• Optional with proven experience: Chemical Technician or Oil and Gas Technician.
• 5-10 year of experience in the oil and gas field and/or laboratory.
• Communication skills: communicate effectively with team and various customer stakeholders
• Problem-solving skills and handling of objections
• Inspiring customer confidence, delivering results and meeting customer expectations

Our Offer

• Emloyee Assistance Program
• Private Medical Insurance
• Long Service Awards
• Pension Plan
• Employee Referral Program
• Buy Sell Holiday Policy

Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.

At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status, age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.

• Read more about our commitment for people -download our Employment Standards Brochure

We at Clariant are aware of our responsibility. Our purpose »Greater chemistry – between people and planet« describes the role we can play in the world if we align our thinking and all future decisions with it.