Service Serice Planner

3Recruit; Sutton Coldfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading manufacturer and installer is seeking a Service Support Planner in Sutton Coldfield to prepare quotes and support the service team. You will handle breakdown calls, schedule technicians, and ensure customer needs are met. Knowledge of automatic and industrial door systems is essential. Join a dynamic team dedicated to maintenance and customer satisfaction.

Qualifications

• Experience in scheduling engineers or similar role.
• Strong understanding of customer needs and expectations.
• Prior planning experience in a service environment.

Responsibilities

• Prepare quotes for services.
• Plan routine service requests and respond to emergencies.
• Handle breakdown calls and technician scheduling.
• Liaise between customers and suppliers.
• Monitor engineers' timekeeping and productivity.

Skills

Scheduling engineers

Customer focus

Sales-focused approach

Knowledge of door systems

Job description

Service Support Planner

Working for a leading manufacturer and installer of a wide range of automatic door systems, shop fronts and associated equipment.

The service division is dedicated entirely to providing reactive and planned maintenance of all types of automatic doors, manual pedestrian doors, emergency exit hardware, roller shutters and all types of industrial doors.

Service Support Planner

Duties :

• Responsible for the preparation of quotes.
• Support of the service team in planning routine service requests, as well as responding to emergency maintenance requests.
• Handle breakdown calls and schedule work for the technicians.
• Serve as a liaison between customers and suppliers.
• Monitor the timekeeping, workload and productivity of the engineers.

Requirements :

• Previous experience of scheduling engineers in a similar role would be beneficial.
• A clear focus of customers' needs and expectations is essential, as you will be expected to have sound knowledge of manual, automatic and industrial door systems
• Previous planning experience.
• Have a sales-focused approach to business and be able to demonstrate where you have worked to targets.

For a full ro...