Service Sales Specialist

Hitachi Energy Ltd.; Walton On The Hill; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global technology company in the UK is seeking a Service Sales Specialist to join their team. This role focuses on implementing sales strategies for service solutions in substation automation and requires establishing long-term customer relationships. The ideal candidate will have a Bachelor's degree in Engineering and proven experience in technical sales of power systems. This position involves travel to meet clients and drive customer satisfaction.

Qualifications

• Proven experience in sales, sales support, and/or service of power systems/solutions.
• Experience with electric substation equipment preferred.
• Familiarity with Operations & Maintenance practices of electric substation equipment.

Responsibilities

• Implement the service sales strategy and grow customer accounts.
• Conduct sales calls and generate leads for service products.
• Establish and maintain long-term customer relationships.

Skills

Sales experience

Technical knowledge in power systems

Customer relationship management

Education

Bachelor's degree in Engineering or technical discipline

Job description

As a Service Sales Specialist, you will be part of our international Grid Automation Service Sales Team. We provide Service Solutions for substation automation systems, control and protection, cybersecurity, communication, and telecontrol technology. The team is highly motivated with a strong customer and service-oriented approach. It is our ambition to provide high-quality service, delivering solutions aligned with customers' needs. In this role, you are responsible for Service tenders from initial customer request to contract closing and handover to operations. Developing Service sales account plans to ensure growth, building long-term customer relationships, driving high levels of customer satisfaction, ensuring expected response to specific customer needs and issues are key success factors for this position. Please note we are unable to provide visa sponsorship on this position.

• Implement the service sales strategy and growth plans, engaging with the installed base (IB) to promote upgrades and value-added solutions.
• Use IB data to identify and develop sales opportunities for Service products and solutions, focusing on the entire Hitachi Energy Service portfolio.
• Conduct sales calls, perform customer facility walk-throughs, generate sales leads, and develop new market opportunities based on market trends.
• Establish long-term customer relationships, understand their requirements and regulations, demonstrate technical knowledge, and ensure customer satisfaction.
• Sell the service product portfolio, monitor sales proposals and tenders, prepare service offerings, communicate contract details, and manage the administrative sales process.
• Act as a marketer and salesperson during marketing activities, translating customer needs into relevant service offerings and solutions.
• Contribute to risk assessments, register information into SFDC, ensure technical reliability, safety, and cost-effective solutions, and comply with health and safety directives.
• Provide technical direction for service sales training to less-experienced staff and support management with key data and insights on markets and effective service selling tactics.
  

  Bachelor's degree in Engineering or technical disciplines or similar.

• Proven experience in sales, sales support, and/or service of power systems/solutions.
• If you have experience working with electric substation equipment (i.e., IED, RTU, SCADA, Communications, etc.), recent technical sales and/or client-facing experience presenting electric substation equipment solutions, this is highly preferred.
• Being familiar with the Operations & Maintenance practices of electric substation equipment and substation construction.
• In order to meet your customers, you will need to be available to travel.
  

  Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time - balancing soaring electricity demand, while decarbonizing the power system. Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.