Service & Sales Assistant

YUGO STUDENTS (UK) LIMITED; Greater London; On-site; GBP 29,000; Full time

Job summary

A student accommodation provider in Central London seeks a friendly and enthusiastic Sales & Service Associate. The role involves providing exceptional customer service to students, managing queries, and assisting in sales and marketing efforts. The ideal candidate will have strong customer service skills, the ability to understand and resolve issues, and be proactive in organizing events. This full-time position requires flexibility, with a salary of £28,808 per annum.

Qualifications

• Experience in delivering friendly and professional customer service.
• Ability to manage queries, complaints, and incidents effectively.
• Skills in organizing events and engaging with a community.

Responsibilities

• Provide a friendly and professional customer service to students.
• Ensure effective first response to queries and incidents.
• Get involved in sales and marketing activities.
• Implement operating procedures and maintain safety.

Skills

Customer service experience

Empathy

Professionalism

Sales and marketing skills

Job description

40 hours per week, Monday to Friday – 12pm to 8pm working hours (some flexibility needed for holiday or sickness cover). Weekend work required 2–3 times per year. £28,808 per annum. Central London.

We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation in the heart of London.

As the Sales & Service Associate, you'll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism. Not only that, you will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise loads of fun and inclusive student events for our residents – there will be lots to keep you busy!

Responsibilities

• Provide a friendly and professional customer service to students living in the residences
• Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations, etc.), resolving, escalating and/or seeking support where necessary
• Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
• Follow and implement all our operating procedures
• Ensure that the safety and welfare of all our residents is always maintained
• Organise and communicate social events for residents

Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.