Service Reception Administrator

Brownhills Motorhomes Ltd; East Midlands; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading motorhome dealer in the UK is seeking a Service Reception Administrator. The ideal candidate will engage with customers, manage bookings for services and repairs, and ensure effective communication across departments. Essential skills include excellent customer service, strong IT skills, and effective time management. This role offers a competitive benefits package including medical insurance and free use of recreational facilities.

Benefits

Private Medical Insurance

Life Insurance

Pension

Free parking

Free use of on-site swimming pool, sauna, hot tub

Staff discount in our Cafe and Accessory Shop

Qualifications

• Confident and cheerful nature with good communication skills.
• Ability to manage a busy schedule and meet strict deadlines.
• Proficient IT skills for managing customer interactions.

Responsibilities

• Manage bookings for services and repairs over the phone.
• Liaise with workshop and administration for service scheduling.
• Engage with manufacturers for warranty claims.
• Accurate filing of customer details and management of expectations.

Skills

Customer service skills

Communication skills

IT skills

Time management

Attention to detail

Job description

Brownhills Motorhomes are currently seeking a Service Reception Administrator to work in a busy department, this is an exciting opportunity to join our successful company. We are the UK's largest Motorhome dealer and one stop destination for all Motorhome requirements.

We sell new and used motorhomes, parts and accessories, undertake motorhome services/repairs and have an onsite Cafe and leisure facilities. We employ around 200 staff at our 13 acre site.

Main Responsibilities

• You will be working within a forward facing customer related engagement position.
• Ensuring cohesion between workshop loading and management of customer expectations is paramount. You will be responsible for booking in customers over the phone to have services, repair work completed and additionally fitting any extras to the vehicles.
• Liaise with Workshop and Administration in order to book service work to be carried out.
• Engaging with all departments and manufactures within the scope of the warranty requirements.
• Accurate Reviewing of all manufacturers systems and following claims that need further investigation, or rejections and taking relevant action required.
• Accurate filing of customer details.

Skills Required

The successful candidate will be confident with a cheerful nature, punctual and have the ability to meet strict deadlines. You must be polite and courteous and be able to communicate with several manufacturers to enable claims to be completed in accordance with manufacturers guidelines. You must have good IT skills and possess excellent communication skills and a good telephone manner. You will need to have good time management skills, be able to follow specific instruction and manage a busy schedule. Being confident, with the ability to listen and understand the customers requests, whilst being able to communicate and manage the customers expectations is a daily requirement.

Hours of Work

Monday to Friday; 8.00 am to 5.00 pm

Additional benefits to you

• Private Medical Insurance
• Life Insurance
• Pension
• Free parking
• Free use of on-site swimming pool, sauna, hot tub
• Staff discount in our Cafe and Accessory Shop