Service Planner - Customer Care & Admin (Hybrid)

Clockwork Organisation ltd; Ellesmere; On-site; GBP 24,000 - 29,000; Full time

Job summary

A reputable equipment provider in the United Kingdom seeks a Service Planner to support its service department. The role involves handling customer enquiries, managing accounts, and performing administrative tasks. Applicants should possess strong communication and IT skills, with a focus on customer service. The position offers a salary of £24,742 per annum, hybrid working opportunities after probation, and extensive training.

Benefits

Yearly salary enhancements

25 days holiday + bank holidays

Free parking

Hybrid opportunity after probation

Full training provided

Qualifications

• Ability to provide excellent administration and customer service.
• Experience in a fast-working environment is beneficial.
• Desirable to have a manufacturing or service background.

Responsibilities

• Support the service department by handling calls and enquiries.
• Manage key customer accounts and relationships.
• Prepare repair estimates and follow up with customers.
• Perform general administrative tasks including processing paperwork.
• Monitor and manage work in progress for timely completion.

Skills

Excellent administration skills

Customer service skills

Strong IT skills

Excellent communication skills

Attention to detail

Tools

Google Suite

Microsoft packages

Job description

A reputable equipment provider in the United Kingdom seeks a Service Planner to support its service department. The role involves handling customer enquiries, managing accounts, and performing administrative tasks. Applicants should possess strong communication and IT skills, with a focus on customer service. The position offers a salary of £24,742 per annum, hybrid working opportunities after probation, and extensive training.