Service Parts Advisor

HireGiant (South West) Ltd; Bristol; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading recruitment company in Bristol is seeking a Service Parts Assistant to process calls and manage customer orders in a dynamic office environment. The ideal candidate will have a strong service and parts background, coupled with a positive attitude and customer service skills. This permanent position offers £30,000 to £35,000 salary and excellent benefits including 25 days holiday, life assurance, and more.

Benefits

25 days holiday + bank holiday

Life Assurance 4 × salary

Long service awards

Income protection

Discounted tickets for Bristol sporting events

Perkbox – Global employee benefits and rewards

Company events

Free hot drinks and fresh fruit

Paid volunteering day

EV salary sacrifice and cycle to work schemes

Free parking

Plant a tree for every new employee

Qualifications

• Background in service and parts is essential.
• A positive, can-do attitude is required.
• Good level of customer service is needed.

Responsibilities

• Process calls and emails from customers and engineers.
• Liaise with manufacturers for stock availability.
• Utilize various helpdesk information platforms.
• Produce quotations for customers.
• Manage orders and dispatch goods from inventory.
• Handle returns and internal enquiries about pricing.
• Track orders and provide updates.
• Identify and escalate health and safety concerns.

Skills

Customer service orientation

Problem-solving skills

Education

General level of education: English, Maths, and IT

Tools

ERP system

Job description

Opportunity

Excellent opportunity for a Service Parts Assistant based in Avonmouth, Bristol.

Immediate start! Permanent job! Outstanding company! Great benefits! Easy online application!

Hiregiant has an exciting opportunity for a Service Parts Assistant to join a great team of friendly staff with opportunities to progress. You will be working for a global supplier based in Avonmouth; this will be an office‑based role working with a team of customer service and parts advisors.

Hours and Pay

£30,000 to £35,000 basic salary, depending on experience.

Working Monday to Friday with optional overtime on Saturday. 40 hours per week, usually starting at 8am.

Responsibilities

• Processing calls and emails from customers, service managers and engineers
• Liaising with manufacturers and suppliers, while checking stock availability
• Using various helpdesk information platforms
• Producing quotations
• Using an ERP system to assign stock to orders
• Raising orders and dispatching goods from inventory or direct from manufacturers
• Managing returns
• Dealing with internal enquiries regarding pricing and availability
• Tracking orders and providing updatesEnsuring health and safety concerns are identified and escalated where necessary

Requirements

• A service and parts background
• General level of education: English, Maths, and IT
• A positive, can‑do attitude
• Good level of customer service

Perks of the Job

• 25 days holiday + bank holiday
• Life Assurance 4 × salary
• Long service awards
• Income protection
• Discounted tickets for Bristol sporting events
• Perkbox – Global employee benefits and rewards
• Company events
• Free hot drinks and fresh fruit
• Paid volunteering day
• EV salary sacrifice and cycle to work schemes
• Free parking
• Plant a tree for every new employee

How to Apply

Simply click apply now and a member of our team will give you a call.

HireGiant – The GIANTS within recruitment!