Service Operations Administrator

Eligo Recruitment Ltd; Tylers Green; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a Service Operations Administrator to manage service operations and enhance customer experiences. The role involves coordinating technicians, handling requests, and maintaining accurate documentation. Ideal candidates have service desk experience and excellent multitasking skills. Initially office-based near Hemel Hempstead and transitioning to Winnersh, the role includes hybrid work only during the move preparation. This position plays a crucial role in supporting technicians and ensuring smooth operations.

Benefits

Personal phone allowance

Equal opportunity employer

Qualifications

• Experience in a service desk or operations desk role.
• Strong customer service and telephone skills.
• Ability to support technicians and engineers.

Responsibilities

• Manage the full lifecycle of service operations.
• Handle service requests and assign technicians.
• Coordinate parts, materials, and deliveries.

Skills

Customer service skills

Multitasking

Microsoft Office skills

Job description

Service Operations Administrator – Join a Team That Keeps Everything Moving

Base Salary : £30,000 + £50 / month personal phone allowance

Location: Office-based (near Hemel Hempstead until June / July, then likely Winnersh)

Hybrid working only required during the build‑up to the office move

A leading security integrator is looking for someone who can hold the operational threads together with steady hands. If you’re the kind of administrator who stays composed while customers, technicians, and suppliers spin in orbit around you, this role may feel like familiar territory.

We’re seeking a Service Operations Administrator who will become the trusted voice of the service department. You’ll be the first point of contact for customers, the organizer behind the scenes, and the person ensuring that service tickets glide from request to completion with minimal friction. When you’re in the room, the whole operation runs smoother.

Location & Hybrid Policy

Why High Wycombe Candidates Are Ideal: The role is hybrid only during the transition period between our Hemel Hempstead office and our future Winnersh location, candidates based in High Wycombe are particularly well‑positioned. It offers an easy and balanced commute to both sites, making the interim period far more comfortable and predictable.

Responsibilities

What You’ll Take Charge Of: You’ll manage the full lifecycle of service operations, including:

• Handling service requests and assigning technicians
• Monitoring inboxes, notifications, and priority calls throughout the day
• Checking technicians in and out, raising flags when delays occur
• Coordinating parts, materials, deliveries, and warranty processes
• Reviewing completed jobs and ensuring accurate billing and documentation
• Maintaining customer spreadsheets, reporting, and regular update calls
• Visiting key customer sites when needed
• Ensuring technician vans are stocked with essential parts
• Managing follow‑ups, quotes, proposals, logistics, and internal communication

Requirements / Qualifications

• Experience in a service desk or operations desk role (security industry experience is a strong advantage – or similar.)
• Supporting technicians, engineers, trades people, etc.
• Confident customer service and excellent telephone skills
• The ability to multitask without losing precision
• A collaborative mindset that supports both colleagues and customers
• Strong Microsoft Office skills and basic financial understanding (invoices, POs, margins, mark‑ups)

Work Setting

This is an office‑based role: Currently near Hemel Hempstead. Moving to Winnersh in June / July. You’ll only need to work in a hybrid pattern during the lead‑up to the move. Once the new office is established, the role returns fully to office‑based.

Why This Role Matters

You’re not just booking calls, you’re shaping the customer experience from the inside out. You’ll ensure technicians feel supported, customers stay informed, and the service operation flows like a well‑designed circuit. The department’s success rests heavily on the clarity, consistency, and warmth you bring to the role.

Application

If you’re ready to bring structure to busy days and help deliver a service experience that customers notice for all the right reasons, we’d love to hear from you.

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment, diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.