Service Manager- Van Centre

Renault Retail Group UK Ltd; Townfield; On-site; GBP 50,000; Full time

Job summary

A leading automotive service center in Townfield, UK seeks a Service Manager to manage their Van Centre service department. The ideal candidate will ensure high customer satisfaction, profitability, and compliance with standards. Responsibilities include managing a team, ensuring efficient service operations, and resolving customer complaints. Compensation includes a competitive salary of £50,000 plus up to a 20% bonus, company car, and extensive benefits. Join us for superb career opportunities and a supportive work environment.

Benefits

Competitive salary

20% bonus

Company car

33 days annual leave

Holiday Buy / Sell scheme

Enhanced Maternity and Paternity leave

Pension scheme

Share options

Gym membership discount

Cycle-to-work scheme

Discounts on company products and services

Superb career opportunities

Qualifications

• Previous relevant experience as a Van Centre Service Manager is essential.
• Proficiency in commercial techniques and business process management is required.
• Knowledge of Health and Safety Law applicable to a workshop is necessary.

Responsibilities

• Implement standards to achieve complete customer satisfaction.
• Ensure direct profit at or above budget level.
• Manage, coach, and mentor the service team.

Skills

Experience of smart repair operations

Excellent communication and negotiation skills

Ability to deliver a first-class customer experience

Previous experience managing a high performing team

Determination to succeed and professionalism

Tools

CDK Drive

Kerridge

Job description

Renault Hayes is seeking a Service Manager to manage our busy Van Centre on Silverdale Road, Hayes (UB3). The focus of the role will be to organise, direct and control the activities of the Van Centre service department which includes Smart Repair operations.

What you’ll be doing

• Implementing the standards and procedures of Renault Retail Group (RRG) and ensure the delivery of a consistently high quality of service to the customer to achieve complete customer satisfaction / recommend score above the National Average
• Ensuring that the Service department including smart repair earns direct profit at or above budget level, and ensuring that Workshop WIP is in line with budget stipulations and Workshop debt in line with budget stipulations
• Managing, coaching and mentoring the service team to ensure they achieve their objectives whilst delivering results to meet and exceed budgets
• Monitoring customer complaints and ensuring an effective resolution to satisfy the customer in a timely manner
• Ensuring accurate warranty submissions that comply with company policy
• Ensuring a fully embedded process is in place for VHC and Diamond Vue
• Ensuring department complies with H&S regulations, Renault 10 Mandatory Rules and 74 Key Requirements
• Delivering Safety Alerts and Toolbox Talks to the team

What you’ll bring

Previous relevant experience as a Van Centre Service Manager (essential)

• Experience of smart repair operations
• Knowledge of service schedules, inspection types, and maintenance intervals for vans
• Previous experience managing a high performing team
• Ability to deliver a first-class customer experience
• Proficiency in commercial techniques, business process management, and regulatory compliance
• Knowledge of Health and Safety Law applicable to a workshop
• Excellent communication and negotiation skills
• Determination to succeed and professionalism
• Computer literate and ability to use CDK Drive / Kerridge
• Full UK driving licence

Working pattern

You’ll be working 45 hours per week. The working hours are Monday to Friday 8am-6pm with 1 hour for lunch. Saturday working on a rota

Why join us

• A competitive salary of £50,000 pa plus 20% bonus
• Company car
• 33 days annual leave including Bank Holidays
• Holiday Buy / Sell scheme
• Enhanced Maternity and Paternity leave
• Pension scheme with life assurance
• Share options
• Gym membership discount
• Cycle-to-work scheme
• Discounts on company products and services
• Superb career opportunities Group-wide

Interested? Apply NOW