Service Manager UTC | London North West University Healthcare NHS Trust

London North West Healthcare NHS Trust; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prominent healthcare trust in London is looking for a Service Manager to oversee Urgent Treatment Centres, ensuring high-quality service delivery and operational excellence. This role involves managing staff, financial governance, and maintaining performance standards. The ideal candidate will demonstrate leadership and ensure compliance with care requirements. Applications close on October 5, 2025.

Responsibilities

• Oversee a large portfolio of staff and practice strict financial governance.
• Deliver on performance standards and regularly present at divisional meetings.
• Manage conflicting priorities and effectively line-manage a large team.
• Handle complaints, promote service improvement and maintain rota coordination.
• Practice visible leadership in clinical areas to ensure colleagues receive appropriate support.
• Ensure services meet all relevant contractual and performance requirements.
• Be accountable for the effective performance of these services.

Job description

Overview

London North West University Healthcare NHS Trust is looking to recruit a Service Manager to work across its Urgent Treatment Centres, with the main base at Ealing Hospital. You will be expected to have a close working relationship with the ED team and, on occasion, be required to cross- cover between ED.

This is an exciting time to join the UTC's leadership team and be part of our journey to delivering excellence in Urgent and Emergency Care. The Service Manager will play a pivotal role within the division's leadership structure, providing operational support and managing the day-to-day running of UTC services.

Responsibilities

• Oversee a large portfolio of staff and practice strict financial governance.
• Deliver on performance standards and regularly present at divisional meetings.
• Manage conflicting priorities and effectively line-manage a large team.
• Handle complaints, promote service improvement and maintain rota coordination.
• Practice visible leadership in clinical areas to ensure colleagues receive appropriate support to deliver high quality care.
• Ensure that services meet all relevant contractual and performance requirements, including ongoing assessment of future demand and capacity requirements.
• Be accountable for the effective performance of these services, demonstrating achievements against national and local requirements.

About LNWH

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country, with a hyper-acute stroke unit and a hyper-acute rehabilitation unit.
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease.
• Ealing Hospital: a busy district general hospital with 24/7 emergency department and urgent care centre, and Meadow House Hospice.
• Central Middlesex Hospital: planned care site hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, recognizing the important role we play in training clinicians of the future and bringing the benefits of research to the public.

To view the main responsibilities, please refer to the attached Job Description and Person Specification.

This advert closes on Sunday 5 Oct 2025.