Service Manager (Supported Living)

Estuary Housing Association; Hemel Hempstead; On-site; GBP 25,000; Part time

Job summary

A supportive housing organization based in Hemel Hempstead is seeking a motivated Service Manager to lead a team of Support Assistants. You will manage care services, support residents with complex needs, and contribute to policy development. This part-time role includes some evening and weekend shifts, offering professional growth and a flexible schedule. Join us in making a real difference in people's lives.

Benefits

Generous pension scheme

Healthcare cash plan

31 days' holiday including bank holidays

Tailored induction & excellent ongoing training

Social events and team-building activities

Cycle to work and season ticket loan schemes

Qualifications

• Experienced manager in the care sector, ideally with experience supporting adults with complex needs.
• Awareness of Mental Health challenges and practical experience in this area.
• Strong leadership and team management skills.
• Ability to take ownership of the role and drive improvements.
• Flexibility to work occasional evenings and weekends.
• Level 5 Diploma in Leadership for Health & Social Care is beneficial, or willingness to complete post-probation.

Responsibilities

• Manage and develop high-quality services that meet the needs and aspirations of residents.
• Lead, motivate, and support your team, providing training and development opportunities.
• Work closely with stakeholders to ensure safe, effective, and compliant services.
• Identify, recommend, and implement improvements in line with best practice, CQC standards, and business priorities.
• Manage budgets and resources effectively to deliver cost-efficient care.
• Contribute to policy development and ensure operational compliance with legislation.

Job description

Overview

We're looking for a motivated Service Manager to lead a team of around 9 Support Assistants, helping our residents live positive, fulfilled lives. Enjoy a flexible part-time schedule and professional growth in a supportive environment, with some evening and weekend shifts as required.

Responsibilities

• Manage and develop high-quality services that meet the needs and aspirations of residents.
• Lead, motivate, and support your team, providing training and development opportunities.
• Work closely with stakeholders to ensure safe, effective, and compliant services.
• Identify, recommend, and implement improvements in line with best practice, CQC standards, and business priorities.
• Manage budgets and resources effectively to deliver cost-efficient care.
• Contribute to policy development and ensure operational compliance with legislation.

Qualifications and experience

• Experienced manager in the care sector, ideally with experience supporting adults with complex needs.
• Awareness of Mental Health challenges and practical experience in this area.
• Strong leadership and team management skills.
• Ability to take ownership of the role and drive improvements.
• Flexibility to work occasional evenings and weekends.
• Level 5 Diploma in Leadership for Health & Social Care is beneficial, or willingness to complete post-probation.

About the role and organization

Are you an experienced leader passionate about supporting adults with learning disabilities? Join our well-established team at Porters Brook and Grahame House, two supported living schemes in Southend-on-Sea, and make a real difference in people's lives.

Benefits

• Generous pension scheme & healthcare cash plan
• 31 days' holiday including bank holidays
• Tailored induction & excellent ongoing training
• Social events and team-building activities
• Cycle to work and season ticket loan schemes

Ready for the Challenge? If you're passionate about making a real difference, we'd love to hear from you. Apply now - the closing date is 3rd October, but early applications are encouraged. Interview date: Week Commencing 6th October 2025. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. This post is also subject to a satisfactory enhanced DBS check. The successful applicants will be required to provide proof of eligibility to work in the UK. Values-Based Recruitment Estuary has a value-based recruitment policy which means our selection process is aligned with our core values of Respect, One Estuary, Accountable and Responsible. Safeguarding & Recruitment Estuary is committed to safeguarding and practices safer recruitment standards and expects all staff to share the commitment to safeguarding children and people with care and support needs. The successful applicants will be required to provide proof of eligibility to work in the UK. Please note that at this time, we\'re unable to accept applications from candidates who require visa/work permit sponsorship. We appreciate your understanding and we welcome applications from all candidates who are eligible to work in the UK without sponsorship. If applicable: This is post is also subject to a satisfactory enhanced DBS check. £24,860.34