Service Manager - Outpatients

NHS; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A healthcare organization in Greater London is seeking an NHS Service Manager for Outpatients. This role involves leading the Outpatient Access department, optimizing patient booking, and ensuring efficient service delivery. Candidates should possess experience in NHS operations, management of patient booking systems, and excellent communication skills. The position promises career development, flexible working, and various benefits, contributing to outstanding outpatient healthcare services.

Benefits

Career development

Flexible working

Staff recognition scheme

Cycle to Work scheme

Qualifications

• Experience of managing patient booking systems and processes.
• Understanding of local and national health policy implications within the NHS.
• Experience of leading meetings.

Responsibilities

• Manage and lead the Outpatient Access department and Trust's e-referral service.
• Optimize booking and scheduling of patients in outpatient clinics.
• Implement customer satisfaction measures for Outpatient Access Team.

Skills

Excellent verbal and written communication skills

Management of conflict and negotiation skills

Analysis of complex data and problem-solving

Excellent organizational and administrative skills

Education

Educated to degree level or extensive operational experience

Tools

Patient booking systems

Cerner System

Job description

Are you ready to lead and innovate in outpatient healthcare services at Imperial College Healthcare NHS Trust? We are seeking an experienced NHS Service Manager for Outpatients to ensure the delivery of efficient and effective Outpatient Access Services.

In this pivotal role, you will work closely with the Deputy General Manager for Outpatient Access to align department processes with Trust targets, including RTT, 18 Weeks, and Cancer Targets.

Your primary focus will be on supporting the Patient Service Centre in delivering exceptional outpatient services, ensuring seamless patient experiences and operational efficiency.

You will foster effective communication across all levels to maintain confidence in the Outpatient Access service among clinicians and administration staff.

You will lead a dedicated team, ensuring effective recruitment, retention, and development of staff aligned with Trust values and policies. Your role will involve managing staff performance, conducting appraisals, and fostering a culture of high morale and motivation.

If you are a determined and proactive leader with extensive experience in NHS operations, adept at managing change and driving service excellence, we invite you to join us in shaping the future of outpatient healthcare services at one of the UK's leading NHS Trusts.

Main duties of the job

• To manage and lead the Outpatient Access department and the Trust's e-referral service.
• To optimise the use of outpatient clinics through the efficient booking and scheduling of patients.
• Ensure effective communication with patients, staff including medical, nursing, clerical, information staff and others inside and outside the Trust.
• To identify and implement means of measuring customer satisfaction with the services provided by the Outpatient Access Team.
• To participate in trust wide strategic planning of Elective Access services in conjunction with the Outpatient Management Team, Divisional Management, and any other partners
• Support the continued implementation and development of the use of the Cerner System.
• Implement plans to meet the cost reduction programme.All service improvement is to meet Quality, Innovation, Productivity and Prevention (QIPP) requirements.
• Manage delegated budgets in line with Trust policy and ensure that services are delivered efficiently and effectively within allocated budgets, whilst meeting performance targets and ensuring those services are kept under constant review.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education

• Educated to degree level OR extensive operational experience
• Evidence of personal development

Experience

• Experience of managing patient booking systems and processes
• An understanding of local and national health policy and its implications within the NHS.
• Experience/understanding of the following areas: health and safety, risk management, modernisation and clinical governance
• Experience of leading meetings

Skills

• Excellent verbal, written, report writing and presentation skills
• Management of conflict / excellent negotiation skills
• Analysis of complex data, problem solving, and benefits analysis
• Proven excellent organisation, administrative and management skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Deputy General Manager Outpatient Access