Service Manager Multi Site

NuServe; Coventry; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

A commercial cleaning and support services company seeks a dedicated Service Manager to lead and manage multi-site operations in the United Kingdom. This role focuses on inspiring teams, ensuring service excellence, and driving compliance with SLAs. The ideal candidate has proven experience in cleaning facilities management and strong communication skills, with a salary range of £30,000 to £32,000 and a company van included.

Qualifications

• Proven multi-site management experience in cleaning facilities or support services.
• Strong commercial acumen, understanding budgets, KPIs, and contract delivery.
• Ability to thrive in a fast-paced hands-on role with a flexible problem-solving mindset.

Responsibilities

• Lead and inspire a high-performing team to deliver outstanding cleaning.
• Manage employee relations, including recruitment and a cohesive working environment.
• Ensure compliance with Service Level Agreements (SLAs) across multiple sites.

Skills

Guest Relations

Administration Support

Brand Communications

Jboss

Entry Level Finance

Analytics

Job description

Service Manager

Location: Coventry / Birmingham / Manchester File Based Role

Salary: 30000.00 - 32000.00 Company Van

Contract Type: Full Time Permanent

Hours: 40 per week filed based

Start date: Were ready when you are

Who we are

Were a commercial cleaning and support services company proudly B Corp certified ethical by design and focused on building meaningful partnerships not just ticking boxes.

We get a buzz from doing work were proud of and we work best with clients who care about quality fairness and long-term value. Our team is our greatest asset and we invest accordingly because when they thrive so do our customers.

Were pioneers at heart. Always improving always evolving. And right now were building a high-performing purpose-led operational team to help us scale toward 30m revenue without compromising who we are.

We believe in the importance of treating each member of our team as an individual and we respect the diversity of our workforce. By working together our team members cultivate a sense of accountability. We value the differences and individuality of our team members and believe that the differences in thoughts culture ethnicity and experience make our company stronger and a better place to work.

Who we are looking for

You know that great teams arent built overnight. Theyre built on trust clear communication and a shared commitment to doing things right. As an Multi Site Account Manager you bring people together create momentum and set the tone for success across every site you touch.

Managing people is at the core of what you dobecause you know that when your teams feel supported and engaged great results follow. Youre confident with clients calm under pressure and driven by a genuine desire to make things better day in and day out.

What you’ll be doing

• Lead and inspire: Motivate and develop a high-performing team to deliver outstanding cleaning across our customer sites.
• Manage effectively: Oversee employee relations including recruitment ensuring a positive and cohesive working environment.
• Overseeing service delivery across multiple customer sites ensuring compliance with Service Level Agreements (SLAs).
• Monitoring budgets and ensuring efficient cost management including the processing of payroll.
• Building strong relationships with customers and employees to drive service excellence.
• Champion best practice and problem solve: Maintain and update cleaning plans and act quickly and effectively in a fast-moving environment.

What We’re Looking For

• Proven multi-site management experience in cleaning facilities or support services
• A natural leader who puts people first with a track record of building high-performing teams
• Strong commercial acumen understands budgets KPIs and contract delivery
• Excellent communication and client-facing skills confident professional and proactive
• Ability to thrive in a fast-paced hands-on role with a flexible problem-solving mindset
• Someone who is able to work flexibly as this is not a standard 9-5 role

Why join NuServe

This isnt just a jobits a chance to shape a business as it scales

We dare to differ and youll have freedom to work in the way that works best for you

Youll be surrounded by people who care push and deliver

And if youre good youll grow fast with real autonomy and influence

Required Experience

Manager

Key Skills

• Guest Relations
• Administration Support
• Brand Communications
• Jboss
• Entry Level Finance
• Analytics

Other Details

Employment Type: Full-Time

Experience: years

Vacancy: 1

Yearly Salary Salary: 30 - 32