Service Manager - Complex Care

Muve Healthcare; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking a manager to lead services for adults with complex physical and health care needs. The role involves ensuring high-quality care, overseeing CQC compliance, and supporting staff to achieve positive outcomes. Candidates should have at least 3 years of management experience in healthcare, a solid understanding of CQC regulations, and excellent leadership skills. A driving license and flexibility to travel are essential. This position offers an opportunity to impact the quality of care and service delivery.

Qualifications

• Minimum 3 years experience in a management role within healthcare services.
• Proven experience managing CQC-registered services.
• Excellent understanding of CQC regulations and health & safety standards.

Responsibilities

• Lead and manage services supporting adults with complex health care needs.
• Oversee CQC compliance and continuous improvement plans.
• Drive service growth and maintain positive relationships with stakeholders.

Skills

Leadership

Communication

People management

Education

NVQ Level 5 Diploma in Leadership for Health & Social Care

Job description

Responsibilities

• Lead and manage services supporting adults with complex physical and health care needs, ensuring the delivery of person-centred, high-quality care.
• Oversee CQC compliance, audits, and continuous improvement plans.
• Manage and support Service Leads, Team Leaders, and frontline staff to achieve positive outcomes.
• Drive service growth, occupancy, and performance across designated regions.
• Build and maintain strong relationships with local authorities, clinical commissioning groups (CCGs), and multidisciplinary teams.
• Ensure safe staffing levels, effective rotas, and budget control.
• Investigate and resolve incidents, complaints, and safeguarding concerns in line with policy.
• Promote a culture of dignity, independence, and inclusion for all individuals supported.

Qualifications

• Minimum 3 years experience in a management role within complex physical disability, clinical, or healthcare services.
• Proven experience managing CQC-registered services with a Good or Outstanding rating.
• Hold or be working towards NVQ Level 5 Diploma in Leadership for Health & Social Care (Adults) or equivalent.
• Excellent understanding of CQC regulations, safeguarding, and health & safety standards.
• Strong leadership, communication, and people management skills.
• Full UK driving licence and flexibility to travel across the Northwest and Yorkshire.

Desirable

• Nursing or clinical background (RGN, RMN, or equivalent) desirable but not essential.
• Experience working with individuals with acquired brain injuries, spinal injuries, or neurological conditions.
• Knowledge of complex care funding and multi-agency working.

About the Group

Marva Group is a dynamic and fast-growing parent company with a diverse portfolio of healthcare businesses, including care homes, recruitment services, domiciliary care, and specialist health solutions. We are committed to delivering excellence across the healthcare continuum by empowering our subsidiary companies through strategic oversight, shared services, and a unified vision of care.