Service Manager

York and Scarborough Teaching Hospitals NHS Foundation Trust; York and North Yorkshire; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A healthcare organization in York and Scarborough is seeking a Service Manager for Pain Management. This role involves providing daily management support, ensuring smooth operational issues, and contributing to the Care Group Plan. The ideal candidate will possess excellent communication and teamworking skills, as well as a patient-centered approach. The position requires flexibility to travel between hospitals.

Benefits

Access to NHS Pension Scheme

27 days holiday escalating to 33 days

Generous relocation package

Confidential advice support

Extensive learning opportunities

Discounts on various services

Qualifications

• Proven management experience in a healthcare setting.
• Ability to manage multiple tasks and prioritize effectively.
• Flexibility to travel between hospitals as required.

Responsibilities

• Provide daily management support and cover for colleagues.
• Contribute to achieving the Care Group Plan with timely management information.
• Investigate and respond to complaints appropriately.
• Monitor patient pathways to meet access targets.
• Assist in maintaining clinic and theatre timetables.

Skills

Excellent communication skills

Teamworking skills

Problem-solving skills

Delegation ability

Negotiation skills

Patient-centered approach

Job description

Overview

An exciting opportunity has arisen for an enthusiastic and well motivated individual, to join the Surgery Care Group as a Service Manager for Pain Management. The post will be based at either York or Scarborough Hospital, however, there will be requirement to travel and work at either Hospital. The successful candidate requires excellent communication and team working skills, and will work closely with clinical and non-clinical staff on a daily basis, organising and prioritising both their own workload and that of others. They must have the ability to exercise sound judgement in relation to problem solving, and the ability to practice delegation, negotiation and motivation skills. Most importantly the candidate must have a flexible and patient centred approach.

Responsibilities

• Provide management support on a daily basis and cover for management colleagues on more general issues throughout the Care Group as and when required. The focus of this is to manage day to day operational issues to ensure smooth running of all Care Group services.
• Contribute to the achievement of the Care Group Plan, establishing appropriate systems for providing timely and accurate management information. Compile, analyse and present appropriate performance management information.
• Support the Care Group/Operational Service Manager in investigating and responding to complaints received in an appropriate and timely manner, in accordance with agreed Trust procedures.
• With Care Group staff, co-ordinate and develop best practice in User Involvement in line with Trust strategy.
• To be responsible for the monitoring of patient pathways including undertaking activity and waiting list monitoring for both Outpatient and Inpatient patients to enable the specialty to meet access targets.
• Assist the Operational Service Manager in the maintenance and development of clinic/theatre timetables.
• Oversee the management of clinic templates and appointment systems and theatre/procedure scheduling.
• Support Care Group Manager in implementing Trust policies, including Health and Safety, AIRS reporting, Fire, Security.
• Any other reasonable duties as may be required by the Clinical / Deputy Clinical Director, Matron or Care Group / Operational Service Manager.

Benefits

• We offer a range of benefits to support our staff including:
• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• 27 days holiday rising to 33 days (depending on NHS Trust service).
• A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
• A variety of different types of paid and unpaid leave covering emergency and planned leave.
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.
• NHS Car Lease scheme and Cycle to Work scheme.
• An extensive range of learning and development opportunities.
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of providers.

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.