Service Manager

Hartlepool & Stockton Health; Tees Valley; On-site; GBP 45,000 - 50,000; Full time

Job summary

A healthcare organization in Tees Valley is seeking a Service Manager to lead the delivery of sexual health care. Responsibilities include operational management, budget oversight, and collaboration with stakeholders. The ideal candidate has experience in healthcare management, strong leadership skills, and a focus on service improvement. Salary ranges from £45,000 to £50,000 per year with full-time, flexible working options.

Qualifications

• Recent experience of managing health or social care services.
• Current UK driving licence and access to a car with business insurance.
• Excellent communication and leadership skills.

Responsibilities

• Manage the day-to-day operations of the sexual health service.
• Collaborate with teams to deliver high-quality care.
• Engage organizations to shape service delivery.

Skills

Management of health or social care services

Financial and performance management

Excellent communication skills

Stakeholder engagement

Leadership abilities

Job description

Overview

Teesside Together is recruiting a Service Manager to join our team delivering gold standard sexual health care across Teesside. You will ensure services are accessible, effective and responsive to community needs, covering strategic planning, operational management, team leadership and stakeholder engagement. We are seeking a dedicated team player who puts patients first and strives to improve local health.

Responsibilities

• Manage the day-to-day operational elements of the sexual health service across four sites and outreach teams.
• Collaborate with administrative and clinical teams to deliver high-quality care and respond to on-the-day queries from staff.
• Work with Alliance partners to improve services at a high level and ensure clinical governance, safeguarding and care quality standards.
• Coordinate programmes such as the National Chlamydia Screening Programme (NCSP), C-Card Scheme, and youth engagement initiatives.
• Contribute to service-wide budget management and cost effectiveness; oversee line management, including performance management, appraisals, sickness/absence management, personal development plans, and annual leave.
• Oversee data collection, analysis and reporting to inform service improvements and meet contractual obligations.
• Engage all organisations across the Alliance Partnership to input into service development and liaise with commissioners, local authorities, community partners and service users to shape service delivery.
• Support continuous improvement and innovation aligned with organisational goals.

Professional Development

• Keep up to date with mandatory training; attend in-house, online and external training to develop expertise.
• Update and maintain your knowledge and skills framework and share professional development with Teesside Together.
• Identify needs for further training and participate in appraisals and development plans as required.

Equality & Diversity

• Ensure all patient groups receive a safe, welcoming, non-judgemental and confidential service.
• Promote equality and diversity; adhere to relevant policies; treat co-workers, patients and visitors with respect and ensure equal access to care and services.

Person Specification

Essential

• Recent experience of managing health or social care services.
• Experience in financial and performance management.
• Current, full UK driving licence and daily access to a car with business insurance.
• Excellent communication and stakeholder engagement skills; strong leadership and team development abilities.

Desirable

• Clinical or public health background.
• Knowledge of sexual and reproductive health issues and public health frameworks.
• Familiarity with NHS commissioning service contracts.
• Experience working with diverse communities and vulnerable populations.

Other Details

Location options include Park Towers, Hartlepool; Livewell Centre, Middlesbrough; Endurance House, Stockton-on-Tees; Redcar Heart, Redcar. Salary: £45,000–£50,000 per year. Contract: Permanent. Working pattern: Full-time with flexible working options. Post is subject to Disclosure and Barring Service (DBS) checks.

Employer

Hartlepool & Stockton Health (H&SH). Park Towers, Park Road, Hartlepool, TS24 7PT. Website: https://www.hartlepoolandstocktonhealth.co.uk/