Service Manager

Arnold Clark Group; Stafford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent automotive company in Stafford is seeking an experienced Aftersales Manager. The role involves managing a team, ensuring excellent customer service, and achieving productivity targets. Ideal candidates will possess strong leadership and communication skills, along with a clean driving licence. The company values a diverse and inclusive workplace and offers generous employee benefits including generous leave and private healthcare.

Benefits

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Qualifications

• Previous experience in a similar role.
• Strong communication and influencing skills.
• A passion for delivering great customer service.
• High levels of literacy and numeracy.
• Leadership skills and the ability to motivate your team to achieve success.
• Good organisation and IT skills.
• High levels of accuracy and attention to detail.
• The ability to stay calm under pressure.
• An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times.

Responsibilities

• Managing a service team of technicians, advisors and support staff.
• Ensuring productivity and efficiency targets are achieved.
• Delivering excellent customer service at all times.
• Ensuring compliance with company, DVSA, manufacturer and health and safety policies.
• Reviewing and analysing department KPI and financial reports.

Skills

Communication skills

Customer service orientation

Leadership skills

Organizational skills

IT skills

Attention to detail

Ability to stay calm under pressure

Understanding sales opportunities

Education

Full clean driving licence held for a minimum of one year

Job description

We’re looking for an experienced and ambitious Aftersales Manager to join the team at our Stafford Motorstore/BYD.

We offer:

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• …and much more

Hours

Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays

About the role

As a Service Manager for Arnold Clark, you will have full responsibility for delivering consistently excellent customer service and making sure both the retail area and workshop are maintained to the highest standards.

You will manage and coach staff, set goals and objectives and make sure you’re compliant with policies and procedures. In addition, you’ll ensure the daily smooth running of your department and drive it to even greater success. This role would suit an experienced Automotive Manager with lots of fantastic ideas and a proactive, positive attitude.

Day-to-day duties

• Managing a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achieved
• Making sure all the servicing work that takes place in your branch is carried out correctly, competently and on time
• Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer
• Ensuring we always remain compliant with company, DVSA, manufacturer and health and safety policies
• Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives

Essential skills

• Previous experience in a similar role
• Strong communication and influencing skills
• A passion for delivering great customer service
• High levels of literacy and numeracy
• Leadership skills and the ability to motivate your team to achieve success
• Good organisation and IT skills
• High levels of accuracy and attention to detail
• The ability to stay calm under pressure
• An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times
• A full clean driving licence held for a minimum of one year

Nice to have (but not essential)

• An understanding of modern motor vehicle technology

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.