Service Manager

Purely Recruitment Solutions; Poole; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Service Manager to oversee daily workshop operations and deliver exceptional customer service at their Poole location. The ideal candidate will have experience in automotive management, proven leadership skills, and the ability to drive performance targets. Responsibilities include supporting team development and ensuring compliance with standards. Competitive salary based on experience along with a KPI bonus and 30 days of holiday are offered.

Benefits

30 days holiday including bank holidays

KPI bonus

Qualifications

• Proven experience in automotive management or workshop controller role.
• Calm under pressure, well-organized, and accurate.
• A proactive and dynamic personality with a passion for success.

Responsibilities

• Oversee daily workshop operations and provide control support.
• Deliver excellent customer service and maintain client relationships.
• Manage productivity, efficiency, and performance targets.

Skills

Automotive management experience

Leadership skills

Computer literacy

Excellent customer service

Organizational skills

Tools

Microsoft Office

Workshop management systems

Job description

Service Manager

Poole

Full Time - Permanent

Monday – Friday - 8 : 00am – 6 : 00pm (½ hour lunch)

Saturdays - 1 in 3 - 8 : 00am – 12pm

Salary is dependent on experience + KPI bonus

Holiday : 30 days (including bank holidays, increasing with service)

We are currently recruiting for a Service Manager to join our client based in their Poole branch.

Key Responsibilities

• Oversee daily workshop operations and provide workshop control support during holiday or absence cover.
• Deliver excellent customer service and maintain strong client relationships.
• Manage productivity, efficiency, and quality performance targets.
• Support team development, training, and recruitment.
• Ensure compliance with dealer standards, audits, and company policies.
• Drive KPI achievement across MOT pass rates, breakdown results, and customer satisfaction.

About You

• Experience in a similar automotive management or workshop controller role.
• Calm under pressure, accurate, and well‑organised.
• Proven leadership and people management skills.
• Computer literate (Microsoft Office and workshop systems).
• A proactive, positive, and dynamic personality with a passion for success.

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment