Service Manager

NHS; Norwich; On-site; GBP 42,000 - 51,000; Full time

Job summary

A leading reproductive healthcare provider in Norwich is seeking a Service Manager to oversee the delivery of high-quality abortion care. The ideal candidate will possess strong leadership skills and have a background in managing clinical teams. This role involves ensuring compliance with health regulations, improving client care standards, and managing team performance. The position offers competitive compensation and a commitment to employee development.

Benefits

Life assurance cover at 3 times salary

34 days annual leave per year

Defined contribution pension scheme

Employee benefits programme including private GP appointments

Qualifications

• Proven managerial experience in managing people and resources.
• Experience of regulatory compliance and health and safety.
• Desirable experience in a healthcare setting.

Responsibilities

• Lead and motivate the clinical and non-clinical staff effectively.
• Ensure high-quality service delivery aligned with regulatory standards.
• Manage capacity and align appointment templates.

Skills

Leadership

Communication

Problem solving

Time management

Negotiation

Education

A Level standard of education or NVQ3 or equivalent

HND or Degree, DMS or other postgraduate management qualification

Job description

Overview

Are you passionate about leading & motivating a team to ensure the delivery of a high-quality service?

Would you like to be part of a professional team delivering high quality abortion care supported by a comprehensive training package?

Due to the upcoming retirement of the current manager, BPAS are looking for a Service Manager (we call them Treatment Unit Manager's here!) to lead our reproductive health services in our Norwich clinic. To support a smooth transition, there will be a significant handover period, providing valuable insight into the service.

It doesn't matter if you have a commercial, corporate, or clinical background, you'll be able to use your leadership & management skills to ensure BPAS services are delivered effectively.

The role:

You'll be responsible for ensuring the provision of a responsive termination of pregnancy service that is high quality and client-focused by motivating, engaging, & managing clinical & non-clinical staff effectively.

You'll actively manage capacity by utilising your team to ensure appointment templates are aligned to facilitate this. You'll also work to ensure the services provided in your clinic, including a surgical termination service, maintain high standards of client care in line with BPAS policies & procedures.

You will also maintain positive relationships with our external stakeholders including local commissioners and the Care Quality Commission (CQC) ensuring the unit is managed in line with regulatory requirements.

Main duties of the job

• Ensure the delivery of a client-focused, caring, and professional standard of treatment to defined BPAS quality standards and the legislative and regulatory framework.
• Monitor and investigate client safety incidents and complaints via Datix, reporting outcomes to the Operations and Quality Manager and initiating any necessary action.
• Participate in the development of annual budgets and monitor and control unit expenditure in line with agreed budgets in order to maximise unit contribution to BPAS finances.
• Liaise with other units, Operations & Quality Managers and the Booking and Information Centre (BIC) to ensure the best use of appointments and session times, and to work with the Business Development team to secure contracts and maintain business advantage.
• Ensure the effective monitoring of clinical practitioners performance against clinical guidelines, defined quality standards and BPAS practices and procedures. To initiate remedial action as appropriate.
• Initiate Duty of Candour contact with clients following any relevant incident, seeking support/direction as needed from the Client Safety Lead and Area Manager.
• Maintain relevant evidence to demonstrate compliance with Care Quality Commission (CQC) regulatory requirements and host inspections from any regulatory bodies such as the CQC, Department of Health and Social Care, Fire Service, Health and Safety Executive.

About us

British Pregnancy Advisory Service (BPAS) is the UK\'s largest independent women\'s reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.

Working with us:

Alongside a supportive and friendly working environment, BPAS has generous benefits:

• Life assurance cover at 3 times salary
• 34 days annual leave per year
• A defined contribution pension scheme.
• You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.

BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.

Details

Date posted: 19 September 2025

Pay scheme: Other

Salary: £42,073 to £50,871 a year - depending on skills & experience

Contract: Permanent

Working pattern: Full-time

Reference number: B0201-NORW-TUM-36

Job locations: Norwich Community Hospital, Bowthorpe Road, Norwich, NR2 3TU

Job responsibilities

About You

As an experienced people manager, you will relish leading a team where you will strive for excellence at all times. You will be able to encourage the development of your colleagues and you will offer support and coaching when needed. Being able to set clear objectives and targets for your team is key and you will enjoy working with them to deliver on these consistently.

With the ability to remain calm under pressure whilst juggling multiple priorities you will be resilient and tenacious to cope with a busy work environment where no two days are the same. You will have an eye for detail and bring the ability to forecast ahead and plan both staffing and other resources around future service demand and expectations.

You will welcome opportunities to build excellent working relationships with key internal and external stakeholders and have exceptional communication skills. Some of your key strengths will be being able to demonstrate excellent problem solving, time management, negotiation, and leadership skills.

You will also bring;

• Previous managerial experience managing people and financial resources.
• Experience in a healthcare setting although highly desirable is not essential
• Knowledge of relevant legislation, the regulatory framework, along with reproductive health issues.
• Experience of working with regulatory bodies, e.g. CQC and knowledge of Health and Safety
• HND or Degree, DMS or other post-graduate management qualification

A full job description and further information can be downloaded from the right hand side of this page.

Further Information

We may close this advert early if we receive a high number of applications that reflect the skills and experience required for the role. We aim to keep it open long enough to ensure a diverse and representative applicant pool, so early applications are strongly encouraged.

If you have any questions about the role, the process, or require adjustments to support your application, please don't hesitate to get in touch we\'re happy to help.

Location: BPAS Norwich - Norwich Community Hospital, A, Turnstone Court, Bowthorpe Rd, Norwich NR2 3TU

Salary: £42,073 - £50,871 per annum, depending upon skills and experience

Working Pattern: 36 hours per week | Flexible during business hours over Monday to Friday

Interested so far? Don\'t delay, apply today!

The Small Print: All applicants must be pro-choice.

If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.

References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.

Person Specification

Qualifications
Essential

• A Level standard of education or NVQ3 or equivalent

Desirable

• HND or Degree, DMS or other post-graduate management qualification

General

• Do you support a woman\'s right to choose abortion?
• Are you a friend or family member of a current BPAS employee? If Yes, Please provide details.
• This role is for 36 hours per week at our unit in Norwich over Monday to Friday. Can you commit to this?

Desirable

• Do you wish to add any further information/summary to your application?

Knowledge and Skills

Essential

• Able to demonstrate excellent problem solving, time management, negotiation, and leadership skills

Desirable

• Knowledge of Healthcare Commission and Care Act 2000
• Knowledge of fertility and womens issues

Experience

Essential

• Previous managerial experience, managing people, setting targets & objectives for your team
• Managing financial resources including annual budgets and monitor and control expenditure
• Experience of working with regulatory bodies, e.g. CQC and knowledge of Health and Safety

Desirable

• Experience of working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: British Pregnancy Advisory Service (BPAS)

Address: Norwich Community Hospital, Bowthorpe Road, Norwich, NR2 3TU

Employer's website: https://www.bpas.org (Opens in a new tab)