Service Manager

Recovery Focus; England; On-site; GBP 35,000 - 52,000; Full time

Job summary

A leading mental health charity in Lewisham is seeking a Service Manager to lead a dynamic service for young people affected by substance misuse. The successful candidate will provide strategic leadership and day-to-day management while ensuring compliance with regulatory requirements. Excellent communication and problem-solving skills are essential, along with a relevant professional qualification. This role offers a comprehensive benefits package and the opportunity to make a real difference in the community.

Benefits

27 days’ annual leave

Pension scheme with employer contribution

Life assurance

Enhanced sick pay

Birthday leave

Professional fee reimbursement

24/7 online GP access

Recognition awards

£500 bonus

Qualifications

• Experience delivering models of care to young people and families affected by substance misuse.
• Proven track record of leadership and staff management.
• Solid knowledge of the substance misuse sector.

Responsibilities

• Provide strategic leadership and day-to-day management for the service.
• Develop strong partnerships with key stakeholders.
• Lead and support a team of skilled staff.

Skills

Leadership

Communication

Analytical skills

Problem-solving

Education

Relevant professional qualification in health or social care

Job description

Service Manager (Lewisham)

Location : Lewisham, London

Working Hours : 37 hours

Contract Type : Permanent

Salary : £35,920 - £51,640

Make a real difference in your community

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough , one of the UK’s leading mental health and social support charities, and make a lasting impact every day.

We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.

About the Role

We are seeking an experienced, talented, and passionate Service Manager to lead our dynamic, fast-paced, and growing young people’s drug, alcohol, and sexual health service. Based in the vibrant London Borough of Lewisham, you will play a key role in shaping high-quality support for children, young people, and families.

This is an exciting opportunity to join a committed team dedicated to improving outcomes, reducing harm, and empowering young people to make positive, healthy choices.

What You’ll Do

Provide strategic leadership and day-to-day management for the service.

Develop and maintain strong partnerships with key stakeholders, providers, and community organisations.

Ensure delivery of high-quality, evidence-based models of care to young people, children, and families.

Lead, motivate, and support a team of skilled staff, ensuring effective supervision and guidance.

Ensure compliance with all statutory, regulatory, and safeguarding requirements.

Foster a culture of continuous improvement, innovation, and high performance.

To Succeed in This Role, You’ll Need :

A relevant professional qualification in health, social care, or a related field.

Experience delivering models of care to young people, children, and families affected by substance misuse.

A proven track record of leadership, staff management, and delivering high-quality services.

Excellent communication skills with the ability to build strong relationships with stakeholders and service users.

Strong analytical and problem-solving skills, with the ability to interpret data and shape effective service strategies.

Solid knowledge of the substance misuse sector and the wider health and social care landscape.

About Waythrough

Formed in 2024 through the merger of Humankind and Richmond Fellowship , Waythrough is now one of the largest mental health and social support charities in England.

With 3,500 staff and volunteers across more than 200 services , we help people to live full, meaningful lives.

Some roles may still appear under our legacy brands (Humankind, Richmond Fellowship, Aquarius) while we complete our integration — but wherever you join us, you’ll be part of one supportive team, sharing one purpose.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package :

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24 / 7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our and portals
• £500 bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and Accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support.

If you need adjustments or support to apply, please email .

How to Apply

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