Service Manager

ASC Connections; Daventry; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global OEM of capital equipment is looking for an experienced Service Manager to lead its UK after‑sales and service operations. In this role, you will manage day‑to‑day service activities, driving performance and efficiency while leading a team of engineers. The ideal candidate will have a proven track record in service management and a strong understanding of field service operations in engineering or manufacturing. This position offers a competitive salary and opportunities for career progression in a dynamic work environment.

Benefits

Competitive salary and benefits package

Opportunity for career progression

Dynamic working environment

Qualifications

• Proven experience in a Service Manager or senior service leadership role.
• Strong background in field service operations within engineering or manufacturing.
• Confident people manager with remote team leadership experience.
• Commercially aware and strong organisational skills.
• Knowledge of CNC machinery or complex equipment.

Responsibilities

• Oversee service delivery, scheduling, and resource planning across the UK.
• Drive continuous improvement in service processes and efficiency.
• Manage service budgets, costs, and profitability.
• Support service contract delivery and identify growth opportunities.
• Ensure compliance with health & safety and company procedures.

Skills

Service management experience

Field service operations

People management

Problem-solving skills

Customer-focused

Job description

A globally recognised OEM of capital equipment is seeking an experienced Service Manager to lead and elevate its UK after‑sales and service operations. The company is strengthening its presence in the UK market, recently acquiring two complementary businesses that have expanded its reach and unlocked new sectors previously out of scope. With a broader and more competitive machinery portfolio and ambitious growth plans, this role is crucial in shaping a high‑performing service function and supporting the next phase of the organisation's success.

The Role

You will take ownership of day‑to‑day service operations, ensuring customers receive a responsive, professional, and high‑quality after‑sales experience. Leading a team of field‑based engineers and support staff, you will drive performance against KPIs, manage resources effectively, and act as a senior escalation point for complex service issues.

Service Manager Key Responsibilities

• Oversee service delivery, scheduling, and resource planning across the UK
• Drive continuous improvement in service processes and efficiency
• Manage service budgets, costs, and profitability
• Support service contract delivery and identify opportunities for service growth
• Ensure compliance with health & safety and company procedures

About You

• Proven experience in a Service Manager or senior service leadership role
• Strong background in field service operations within engineering, manufacturing, or capital equipment
• Confident people manager with experience leading remote or field‑based teams
• Commercially aware with strong organisational and problem‑solving skills
• Customer‑focused, proactive, and comfortable in a fast‑paced environment
• Knowledge of CNC machinery, automation, or complex equipment

What's On Offer for a Service Manager

• Competitive salary and benefits package
• Opportunity to shape and develop a growing service function
• Senior leadership exposure and long‑term career progression
• A dynamic, technically advanced working environment

If you are an experienced Service Manager, looking for your next role, apply today!

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.