Service Manager

Brandt; Cranbrook; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading equipment service provider in Cranbrook is seeking a Service Manager to oversee the sales and delivery of heavy duty equipment after-market support services. You will manage service department activities, ensure compliance with safety standards, and lead a high-performance team. Ideal candidates have 5-7 years in service management within the heavy duty equipment industry.

Qualifications

• 5-7 years of service management experience in the heavy duty equipment industry.
• Solid foundation in operation of heavy duty equipment dealership.
• Commitment to occupational health and safety.

Responsibilities

• Manage service workflow and staff performance.
• Develop and manage budget to meet goals.
• Prepare quotes for customer work orders.

Skills

Communication

Critical thinking

Self-motivated

Proficient in desktop applications

Customer service orientation

Job description

Overview

Brandt is currently seeking a Service Manager for our Cranbrook location.

The Service Manager will be responsible for managing the sales and delivery of heavy duty equipment after-market support services (component diagnostics, repair, and replacement). This includes managing all aspects of the service department and day-to-day activity of foremen, leadmen, service writers, and shop, field, and resident mechanics.

Responsibilities

• Managing service workflow
• Enforcing standards, policies, and reporting practices are followed to established standards
• Development and management of the Service Department budget to meet financial and operational goals
• Preparing quotes for customer work orders; opening & closing work orders
• Inspect / operate customer equipment as part of resolving concerns / diagnostics
• Monitor service revenue and expenses monthly
• Ensure work is performed according to established safety and industry standards
• Reviewing employee performance against goals on an ongoing basis
• Maintain a high-performance Service team through hiring, training, coaching, mentoring, and performance management in a safe environment

Required Skills

• Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
• Must be self-motivated in learning and applying new knowledge and skills and is willing to share knowledge with others
• Must be able to travel to customer worksites, and as required, operator and work on or around heavy equipment
• Must be proficient in using work-related desktop applications and web-based productivity applications
• Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
• A recent driver\'s abstract will be required

Required Experience

• Demonstrates a strong commitment to occupational health and safety
• 5-7 years’ progressive, combined experience in service, management and business (i.e. journeyperson heavy duty mechanic, combined with 3 years’ management / supervisory experience in the (heavy duty equipment industry))
• Has a solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership
• Demonstrated ability to organize work, set priorities, and achieve work related objectives and goals
• Demonstrates a strong customer service orientation, and exercises sound judgment when dealing with customers
• Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
• Must be self-motivated in learning and applying new knowledge and skills and is willing to share knowledge with others
• Must be able to travel to customer worksites, and as required, operator and work on or around heavy equipment
• Must be proficient in using work-related desktop applications and web-based productivity applications
• Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
• A recent driver\'s abstract will be required