Service Manager

KPI People; Canterbury; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading automotive group in Canterbury is seeking an experienced Service Manager to join their high-performing team. The role involves leading the workshop team, ensuring exceptional customer service, and managing departmental profitability. Candidates should have a minimum of 2 years' experience in a similar role and possess strong leadership skills. Competitive salary and extensive benefits are offered.

Benefits

Company Car

Extensive Benefits Package

Qualifications

• Minimum of 2 years’ experience as a Service Manager or similar role.
• Strong leadership skills and the ability to motivate a team.
• Excellent customer service skills with a commitment to quality.

Responsibilities

• Organise and lead workshop and front of house teams.
• Ensure high levels of customer service.
• Manage departmental profitability and budget delivery.
• Control expenses and optimise workshop capacity.

Skills

Customer service

Team leadership

Coaching

Profitability management

Recruitment

Education

Full UK Driving Licence

Tools

Kerridge

Pinnacle

Job description

Service Manager – Canterbury –
Basic Salary - £40,000 –
OTE - £65,000 –
Company Car –
Extensive Benefits Package -

Our client, a busy "state of the art" car dealership in Canterbury has the requirement for an experiencedService Manager / Aftersales Manager to join theirestablished and high performing Management team.

Our client would also consider an experienced and high performing Senior Service Advisor / Service Team Leader looking to take the next step in their career.

Service Manager / Aftersales Manager Responsibilities

As a Service Manager / Aftersales Manager your responsibilities will include:

Organise, coach, motivate and lead your workshop & front of house team
Ensuring the very highest levels of customer service every time.
Departmental profitability
Delivering dealership and manufacturer budgets
Controlling expenses
Recruitment and selection, staff coaching and motivation
Optimising workshop capacity and utilisation
Installing, and maintaining processes
Monitor, develop and improve CSI and customer experience

Experience, Skills & Qualifications

Essential Requirements:

Minimum of 2 years’ Service Manager / Aftersales Manager / Senior Service Advisor / Service Team Leader experience.
Full UK Driving Licence

Desirable Requirements:

Franchised Dealership Experience
Kerridge or Pinnacle Experience

Remuneration & Benefits

Basic Salary of £35,000 to £40,000 DOE
On Target Earnings of £65,000
Use of Company Vehicle
Extensive Benefits Package

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