Service Manager

Developing Health and Independence; Bristol; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading charity organization in Bristol is seeking an experienced Service Manager to oversee their adult drug and alcohol treatment service. The role involves managing a high-performing team, ensuring effective service delivery, and collaborating with partners to support individuals affected by substance use. Candidates should have substantial leadership experience, a strong understanding of recovery practices, and be adept at managing complex client needs. This position offers competitive benefits including generous leave and a pension scheme.

Benefits

26 days paid annual leave (up to 31 days)

Company pension scheme (7% employer contribution)

Employee Assistance Programme

Charity Worker Discounts

Cycle Scheme

Training and development opportunities

Qualifications

• Experience leading clinical and non-clinical services is essential.
• Excellent understanding of recovery and substance use interventions.
• Must drive performance and manage risk effectively.

Responsibilities

• Oversee service delivery and manage the treatment team.
• Work closely with partners and commissioners.
• Ensure services are person-centred, recovery-focused, and effective.

Skills

Leadership of clinical/non-clinical staff

Understanding of harm reduction

Performance management

Confidence with complex client needs

Resilience and flexibility

Education

Management qualification (desirable)

Job description

The Role

DHI is an award-winning charity looking for an experienced and passionate Service Manager to lead our adult drug and alcohol treatment service in South Gloucestershire.

In this key leadership role, you'll oversee service delivery, manage a high-performing team, and work closely with partners and commissioners to continuously develop the service to support people affected by substance use. You'll ensure services are person-centred, recovery-focused, safe and effective, with significant involvement from peers and service users. You will have oversight and ensure integration with our clinical partner.

We’re looking for someone who:

• Has experience / ability to oversee and lead both clinical and non-clinical staff / services
• Has excellent understanding of harm reduction, recovery and substance use interventions
• Can drive performance and manage risk
• Is confident working with complex client needs
• Brings resilience, flexibility, and a solution-focused mindset

Desirable: Management qualification, experience in change management or service development.

A Driving licence with access to a vehicle and the willingness to use it for work travel is essential.

Our Values

If you share DHI's values of flexibility, stimulation, self-direction and zest for life, then we encourage you to apply.

What We Offer:

• 26 days paid annual leave/up to 31 days paid leave (service-related)
• Company pension scheme (7% employer contribution to 3% employee)
• Employee Assistance Programme
• Charity Worker Discounts
• Cycle Scheme
• As well as training and development opportunities

How to Apply

To apply for this role please provide a CV and covering letter and send by email by 13th October 2025. Interview dates TBC.

All applicants are required to submit a covering letter that should address the following questions in no more than 500 words maximum.

1. State how you meet the requirements within the Person Specification.
2. What do our core values mean to you in relation to this role?

We strongly encourage you to complete our Equality & Diversity monitoring form to help us achieve a diverse workforce. The form does not form part of the selection process. Please also tell us where you saw the post advertised.