Service Management Consultant

F; Reading; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading consultancy is seeking a Service Management Consultant to join their team in Reading, UK. In this role, you will assess service management capabilities and design improvements covering various processes. The ideal candidate will have strong knowledge of ITIL methodologies and experience in leading service management teams. This position offers a collaborative environment for professional growth, hybrid working options, and a competitive salary along with benefits.

Benefits

Collaborative environment

Industry leading coaching and mentoring

Competitive salary

Excellent benefits package

Qualifications

• Detailed understanding of ITIL v3 and v4.
• Hands-on experience in leading a Service Management team.
• Good understanding of IT Service Management Toolsets.

Responsibilities

• Design and develop Service Management organisations.
• Perform audits and maturity assessments of Service Management.
• Conduct assessments across all levels of the client’s business.

Skills

ITIL v3

ITIL v4

ServiceNow

Communication skills

Interpersonal skills

Tools

Service Management Toolsets

Job description

Role Overview

We have an exciting opportunity for a Service Management Consultant to join our growing team. You’ll work with our clients to assess current service management capabilities and maturity, as well as design and deliver recommended improvements across the end-to-end service lifecycle.

Responsibilities

• Designing and developing Service Management organisations covering the context of people, process, technology, and partners.
• Using best practices and standards including ITIL, SIAM, ISO20000, COBIT, TOGAF, Lean, BPMN, and Agile to structure the service delivery processes and fulfil the clients’ requirements.
• Performing audits and maturity assessments of Service Management and other digital capabilities.
• Design and lead workshops either face to face or virtually and conducting assessments across all levels of the client’s business.
• Performing a range of consultative assignments within your sphere of expertise.
• Working with other consultants across FSP to deliver wider digital transformations programmes.
• Working with clients across a range of public and private sector organisations.

About you

• Possess a detailed understanding of ITIL v3 and v4.
• Passionate about helping customers improve and gain more value from their IT and Digital Technology through improved user experiences and efficiencies.
• Practical hands‑on experience in leading a Service Management team delivering high quality service offerings.
• Good understanding of IT Service Management Toolsets, productivity, and automation tooling.
• Preferably a holder current or previous HMG Security Clearance.
• Experience in "ServiceNow" is preferred

What we look for in our people

• Strong alignment with FSP values and ethos
• Commitment to teamwork, quality and mutual success
• Proactivity with an ability to operate with pace and energy
• Strong communication and interpersonal skills
• Dedication to excellence and quality

Who are FSP?

FSP is a leading consultancy specialising in Digital, Security and AI solutions. Our success is enabled by our unwavering commitment to excellence, our people centric culture alongside best‑in‑class operations, ensuring impactful and sustainable outcomes for our clients.

As a long standing and highly accredited Microsoft Partner, with extensive solution designations, we partner with clients across a range of commercial sectors, enabling digital transformation, innovation and robust cyber security.

We navigate the complexities of data sensitivity, confidentiality, governance and compliance. We blend strategic insight, depth of technical expertise, delivery and operational excellence to meet the specific requirements outlined.

We take a collaborative, one team approach with our clients to drive sustainable change, providing outstanding client experience and delivering exceptional results that are aligned with business priorities.

Our commitment to security and quality is reinforced by our ISO27001 and ISO9001 certifications (UKAS), as well as our CREST approved penetration testing and SOC capabilities. Additionally, we are an IASME Cyber Essentials Certification Body and Cyber Essentials Plus certified.

Find out more about our accolades here: https://fsp.co/about-fsp/

Why work for FSP?

At FSP, we are committed to providing:

• A collaborative and supportive environment in which you can grow and develop your career
• The tools and opportunity to do work you can be proud of
• A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
• Hybrid working – we empower you to make smart choices about when and where to work to achieve great results
• Industry leading coaching and mentoring
• Competitive salary and an excellent benefits package

Equal and Fair Opportunity

FSP is an equal opportunity employer and we welcome applications from all suitable candidates. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief.

Research suggests that applicants from underrepresented groups are less likely to apply for roles if they do not precisely meet requirements, or if they felt there were clear barriers as to who should apply. If you are excited about a potential role with us but are concerned that you may not be a perfect fit, please do apply, as you may be the ideal candidate for this role or for a different vacancy within FSP.

We endeavour to always provide fair opportunity for applicants to showcase themselves in the best way possible during any interviews or meetings. If you require any adjustments for a call or in‑person meeting, please let us know.