Service & Maintenance Coordinator

Austin Heating & Cooling; Ingham CP; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider in the UK is seeking a Service & Maintenance Coordinator to enhance operations and customer experiences. This pivotal role involves planning and scheduling maintenance, managing customer communication, and ensuring compliance with health and safety standards. The ideal candidate is self-motivated, has excellent communication skills, and can manage multiple tasks efficiently. Join our friendly team and contribute to our customer service excellence in Ingham, England.

Benefits

Competitive salary

Enhanced annual leave

Salary sacrifice pension scheme

Ongoing training and development

Annual occupational health checks

Optional private medical insurance

Supportive team environment

Qualifications

• Self-motivated and energetic, with a positive attitude.
• Excellent communication skills, particularly over the phone.
• Experience with IT tools and computerised office systems.
• Full clean UK driving licence required.

Responsibilities

• Plan and schedule service and maintenance work.
• Handle incoming customer calls and manage maintenance visits.
• Raise and manage jobs in Clik/Joblogic for smooth operations.
• Procure equipment and manage documentation.
• Track deliveries and manage customer relationships.

Skills

Excellent telephone manner

Organisational abilities

Ability to manage multiple tasks

Self-motivated and flexible

Detail-oriented

Strong communication skills

Job description

Service & Maintenance Co-ordinator

Are you organised, proactive and someone that thrives in a fast-paced environment? Do you love building strong customer relationships and keeping operations running smoothly? If so, Austin Heating & Cooling, part of the Pitkin & Ruddock Group, wants to hear from you!

We’re looking for a Service & Maintenance Coordinator to take a key role in Austin Heating & Cooling, supporting our expanding service and maintenance portfolio. If you enjoy variety, responsibility, and being at the heart of a busy engineering branch, this is the perfect opportunity.

This role is primarily office-based at our Ingham location (3 Woodside Business Park, Thetford Road, Ingham, IP31 1NR), with occasional customer site visits.

What You'll Be Doing

In this pivotal position, you will be the driving force behind our service and maintenance operations, ensuring customers receive a first-class experience and our engineering teams are set up for success. The role requires a flexibility and will include:

• Planning and scheduling service, maintenance, and installation work alongside the Branch Manager and project team.
• Handling incoming customer calls, programming maintenance visits, and moving jobs forward efficiently.
• Raising and managing jobs in Clik / Joblogic to keep operations smooth and organised.
• Procuring equipment, materials, and sub-contractors - from placing orders to tracking deliveries.
• Managing returns, equipment checks, and compliance documentation.
• Contacting customers to arrange visits, renew maintenance contracts, and strengthen relationships.
• Producing and following up on quotations to support service and maintenance activities.
• Spotting opportunities to grow our business with existing and new customers, this could include occasional site visits.
• Upholding high health & safety standards and contributing to safe working practices.

What We're Looking For

We're seeking someone who is:

• Self-motivated, flexible, energetic and enthusiastic.
• A confident communicator with an excellent telephone manner.
• Skilled at managing a varied workload and juggling multiple tasks.
• Comfortable using computerised office systems and IT tools.
• Detail-oriented with strong organisational abilities.
• Able to build rapport quickly and maintain excellent client relationships.
• In possession of a full clean UK driving licence.

Why You'll Love Working With Us

• A friendly, supportive team within a reputable engineering group.
• A dynamic, varied role where you'll never be bored.
• The chance to make a real impact on customer experience and business growth.
• Opportunities to develop your skills and progress within the company.
• A culture that values safety, quality, and exceptional service.

What You'll Get in Return

• Competitive salary
• Enhanced annual leave based on length of service
• Purchase of leave scheme
• Salary sacrifice pension scheme
• Ongoing training and development to help you grow in your career
• Annual occupational health checks
• Winter flu vaccination programme
• Optional private medical insurance
• A supportive, friendly team that values your contribution

If you're driven, organised, and ready to be an essential part of our service excellence, we'd love to hear from you. Apply today and grow your career with Austin Heating & Cooling, part of the Pitkin & Ruddock Group.