Service Engineer (Waste Water)

Universal Business Team; Guildford; On-site; GBP 35,000 - 45,000; Full time

Job summary

Join a dynamic family-run SME as a Service Engineer, where you'll play a crucial role in ensuring customer satisfaction through expert service and technical support. Covering the South, you'll be involved in installing, servicing, and repairing pumps and mechanical systems, while also participating in emergency call-outs. This position not only offers a competitive salary but also the opportunity to work in a supportive team environment that values your skills and contributions. If you're self-motivated with a strong mechanical and electrical background, this is the perfect opportunity to grow your career in the water industry.

Benefits

Company van

Tools

Mobile phone

Overtime paid at Time and a half

On call allowance

Qualifications

• Technical knowledge of water boosting technology and packaged pump stations.
• Experience in the pump industry or construction-related roles.

Responsibilities

• Install, commission, service, and repair pumps and mechanical equipment.
• Conduct site visits and produce detailed reports for the service manager.

Skills

Mechanical knowledge

Electrical knowledge

Customer service

Problem-solving skills

Effective communication

IT skills

Education

Confined Space Entry Qualification

CSCS qualification

Emergency First Aid at Work Qualification

Tools

Pumps and pump systems

Maintenance tools

Vehicle for transportation

Job description

Description

Location: Covering the South

We are currently seeking a Service Engineer to join a rapidly growing, family-run SME. As a Service Engineer, you will be an integral part of a vibrant team. The company Headquarters is based Gloucester, and they operate within the water industry. You will be covering the south side of the M25 responding to maintenance, repairs and commissioning requests. You must have both Mechanical and Electrical knowledge.

Principal Responsibilities:

• Deliver exceptional customer service through expert product and technical knowledge, reinforcing the brand.
• Install, commission, service, and repair pumps, pump systems, and other mechanical equipment.
• Conduct site visits as scheduled by the service manager, providing detailed reports and recommendations.
• Attend emergency call-outs, performing necessary repairs and communicating effectively with the team.
• Ensure safety at all times, producing robust risk assessments and method statements.
• Maintain professionalism and diligence, prioritizing customer satisfaction and outstanding service.
• Perform routine preventative maintenance on wastewater systems, identifying and addressing faults.
• Produce detailed summaries of work, manage work effectively, and communicate progress with schedulers.
• Keep up to date with company policies and procedures, maintaining vehicle cleanliness and stock levels.
• Participate in the on-call rota to provide out-of-hours cover.

Requirements

• Technical knowledge of water boosting technology and packaged pump stations.
• Experience in the pump industry or construction-related roles.
• Confined Space Entry Qualification.
• Current CSCS qualification.
• Some electrical training.
• Self-motivated with a "can do" attitude and a high standard of workmanship.
• Excellent problem-solving and critical thinking skills.
• Emergency First Aid at Work Qualification.
• Clean driving license.
• Effective communication skills (verbal, written, and email).
• Beneficial IT skills.

Benefits

Salary- £35,000- £45,000

Overtime paid at Time and a half

On call allowance

Company van

Tools

Mobile phone