Service Engineer (Waste Water)

UBT; Birmingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A family-run SME in the water industry is seeking a Service Engineer to cover the southern area, focusing on the M25 region. Responsibilities include installing and servicing pumps, conducting maintenance, and responding to emergencies. The ideal candidate will have a background in mechanical and electrical work, relevant certifications, and excellent communication skills. Salary ranges from £35,000 to £45,000, with additional benefits including overtime pay and a company van.

Benefits

Overtime paid at time and a half

On-call allowance

Company van

Tools

Mobile phone

Qualifications

• Experience in the pump industry or related construction roles.
• Some electrical training needed.
• Clean driving license required.

Responsibilities

• Install, commission, service, and repair pumps and mechanical equipment.
• Attend emergency call-outs and conduct site visits as scheduled.
• Produce detailed summaries of work and manage communication effectively.

Skills

Mechanical knowledge

Electrical knowledge

Customer service

Problem-solving skills

Communication skills

Education

Confined Space Entry Qualification

Current CSCS qualification

Emergency First Aid at Work Qualification

Job description

Overview

Location: Covering the South. We are currently seeking a Service Engineer to join a rapidly growing, family-run SME. As a Service Engineer, you will be an integral part of a vibrant team. The company Headquarters is based in Gloucester, and they operate within the water industry. You will be covering the south side of the M25 responding to maintenance, repairs and commissioning requests. You must have both Mechanical and Electrical knowledge.

Responsibilities

• Deliver exceptional customer service through expert product and technical knowledge, reinforcing the brand
• Install, commission, service, and repair pumps, pump systems, and other mechanical equipment
• Conduct site visits as scheduled by the service manager, providing detailed reports and recommendations
• Attend emergency call-outs, performing necessary repairs and communicating effectively with the team
• Ensure safety at all times, producing robust risk assessments and method statements
• Maintain professionalism and diligence, prioritizing customer satisfaction and outstanding service
• Perform routine preventative maintenance on wastewater systems, identifying and addressing faults
• Produce detailed summaries of work, manage work effectively, and communicate progress with schedulers
• Keep up to date with company policies and procedures, maintaining vehicle cleanliness and stock levels
• Participate in the on-call rota to provide out-of-hours cover

Requirements

• Technical knowledge of water boosting technology and packaged pump stations
• Experience in the pump industry or construction-related roles
• Confined Space Entry Qualification
• Current CSCS qualification
• Some electrical training
• Self-motivated with a "can do" attitude and a high standard of workmanship
• Excellent problem-solving and critical thinking skills
• Emergency First Aid at Work Qualification
• Clean driving license
• Effective communication skills (verbal, written, and email)
• Beneficial IT skills

Benefits

• Salary: £35,000–£45,000
• Overtime paid at time and a half
• On-call allowance
• Company van
• Tools
• Mobile phone