Service Engineer - Scientific Equipment

Mase Consulting Ltd; Northampton; Hybrid; GBP 42,000 - 48,000; Full time

Job summary

A leading analytical instrument provider seeks a Service Engineer to join their team. This role involves working from home to cover the UK, performing installations and maintenance on complex scientific equipment, and providing training. Candidates with a background in engineering and strong customer service skills are encouraged to apply. Attractive rewards including a salary of £42K-£48K plus overtime and benefits are offered.

Benefits

£10K Overtime Realistic

Hybrid Company Car

BUPA Healthcare

25 Days Holiday

Qualifications

• Minimum 2+ years of service engineering experience (field-based preferred).
• Experience working on complex equipment like Analytical Instruments and more.
• Strong communication skills and customer service orientation.

Responsibilities

• Cover the UK with occasional travel to Ireland.
• Install, commission, and train on new equipment.
• Perform routine service and reactive maintenance.

Skills

Service engineering experience

Communication

Customer service focus

Education

Related engineering education

Tools

Analytical Instruments

Optical Microscopes

Vacuum Pumps

Job description

Overview

Service Engineer - Scientific Equipment. This leading analytical instrument provider has seen continuous growth over the past 5 years and, with a pending retirement, is looking to bolster its UK service team. They are recognised for service delivery and offer some of the industry's most advanced benchtop and floor-standing equipment, with a focus on high standards of performance and quality.

Responsibilities

• Work from a home office and cover the UK with occasional travel to Ireland when needed.
• Attends 2–5 customer visits per week due to the complex nature of the equipment.
• Install, commission and provide basic operator training for new equipment to groups of 2–3; some installations can take 2–3 days.
• Visit major industry clients (15%) and academia (85%), with broader client mix as skills develop, including limited hospital clients.
• Decommission equipment for site relocations.
• Perform routine service and calibration work, reactive maintenance, diagnosis, fault finding and problem resolution.
• Work on equipment with hardware and software values from £100K to £2m.
• Complete service visit reports and adhere to a 2+ week service schedule.
• Participate in initial training through shadowing and working with experienced engineers in the field.

About You

• Minimum 2+ years of service engineering experience (field-based preferred) with broad mechanical and electrical exposure. Site-based Technicians may transition to the field if they have relatable instrument experience.
• Experience working on complex equipment, including Analytical Instruments, Optical Microscopes, Vision Inspection, Laser Deposition, Photonics, Sample Preparation, Electron Microscopes, Vacuum Pumps, SEM, TEM, High Voltage Systems (up to 300KV), Stepper Motors, Optics, Spectrometers, UHV Systems, Motion Control Technology, X-Ray Systems, XRF, XRD, CT Systems, Micro CT Systems, MRI Scanners, Particle Accelerators, Particle Analysis machines, or similar.
• Open to former RAF/Military engineers transitioning to the private sector with adaptability and self-learning drive.
• Strong communication and customer service focus.
• Related engineering education including HNC, HND, Degree, or Apprenticeships; logical and methodical fault-finding approach with flexibility to travel within the UK (approximately 40% of time away from home).
• UK driving licence and right to work in the UK. Sponsorship is not offered.

Rewards & Benefits

• £42K - £48K Basic Salary
• £10K Overtime Realistic (hours over 37.5 pw paid at 1.5x or 2x)
• Bonus (equivalent to 1 month's salary per year)
• Hybrid Company Car
• Pension (6% employer / 3% employee - rising with service)
• BUPA Healthcare
• Income Protection Insurance
• 4 x Death In Service
• Sick Pay
• 25 Days Holiday + Public Holidays (rising with service)
• Hours: Monday to Friday

Next steps

Interested in this role? Click the apply button to send us your CV. If we think you're a great fit, we'll be in touch in the next couple of days. Thank you for reading about this opportunity. We look forward to hearing from you, Team Mase.

Job Details

Location: Northwest, Yorkshire, Midlands, Southeast (but north of London) or Southwest (but no further south than Bristol).

Keywords: Service Engineer, Field Engineer, Senior Engineer, Technical Support Engineer, Installation Engineer, Support Specialist, Technical Specialist, Engineering, Mechanical Engineering, Electrical Engineering, Electronic Engineering, Mechatronic, Physics, Chemistry, Metrology, Material Science, Robotics, Motion Control, Laser Technology, X-Ray Equipment, Electron Microscopy, SEM, TEM, Analytical Instruments, Particle Analysis, Magnetics, Electrical Discharge, Photonics, Spectroscopy, Spectrometry, MRI Scanners, Optical Microscopes, Vacuum Pumps, Stepper Motors, UHV, Imaging